Operations Support Representative

Honeywell Industrial Automation/ Productivity Solutions enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.

We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets. 

The primary role of the Operations Support Representative will be to interact with customers to enter new orders, manage existing orders, & perform wireless carrier activities. The Operations Support Representative will be a critical link in ensuring that a new managed services lifecycle customer has a seamless experience in coming on line and transitioning to client. The Operations Support Representative is a key member of the customer support/implementation team for the assigned customer and requires close coordination with the Customer Account Advocate assigned to the customer, and the entire Operations group. The Operations Support Representative role can serve as a stepping stone to eventually assuming a Customer Advocate Role.

Responsibilities

• Daily order management: 

• Order entry 

• Customer communication 

• Existing Order follow up 

• Help Desk Ticket management 

• Wireless carriers activities: 

• Activations & Plan/Feature Changes 

• Troubleshooting 

• General customer account support

Principal Networks and Contacts

• Team Manager

• Peers within the Enterprise Mobile team OSR, Team Champion (Tier 2) and Mobility Admins

• Warehouse

Qualifications

• Basic requirements (required)

• Has a University degree or in process of obtaining one

• 2 years Order Management experience required

• Good business communications both oral and written 

• Good phone presence, ability to represent the company effectively and professionally over the phone 

• Ability to coordinate disparate activities by phone and email. 

• Attention to detail, follow through and record keeping. 

• Able to juggle multiple activities simultaneously. 

• Experience with order entry systems, inventory systems. 

• Demonstrated experience with MS Office applications; Word, Excel

Additional Qualifications (preferred): 

• Knowledge of telephony and Internet environments

• Excellent Attendance & Reliability

• Excellent customer skills

• Excellent command of English (mandatory) 

• Key behaviors: Drive Accountability Culture, Win Together, Innovate and Create Value for Customers

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.