Manager, Quality Assurance - Laboratory

The QA Manager – Laboratory owns end-to-end laboratory operations — metrology, calibration, and testing/inspection — ensuring full compliance with AS9100, ISO 9001, NADCAP, and ISO/IEC 17025. This leader builds a culture of precision, audit readiness, and continuous improvement while delivering reliable laboratory services that support the business. Key Responsibilities Quality & Compliance Maintain and advance compliance with AS9100, ISO 9001, NADCAP, and customer/regulatory requirements, including leading the laboratory to ISO/IEC 17025 accreditation Develop and maintain procedures, work instructions, and test methods; champion audit readiness across internal and external audits Drive timely CAPA resolution and cross-functional continuous improvement initiatives Leadership & Operations Direct daily laboratory operations and set priorities to ensure on-time delivery of laboratory services Hire, develop, and manage laboratory personnel through coaching, training, and performance management Metrology, Calibration & Technical Oversight Manage all measurement and test equipment (LIMS, CMM, precision gauges) with full traceability to NIST or equivalent standards Oversee calibration scheduling, uncertainty analysis, out-of-tolerance investigations, and MSA/Gage R&R evaluations Troubleshoot equipment and measurement system failures; lead RCCA and approve test results, calibration certificates, and reports as required Suppliers, Contracts & KPIs Qualify and monitor external calibration providers and raw material suppliers; administer equipment service contracts and ensure all deliverables meet quality requirements Track KPIs (calibration compliance, measurement capability, turnaround time) and lead Lean/Six Sigma initiatives to drive improvement Safety Ensure full compliance with company EHS requirements Qualifications Bachelor's degree in Engineering, Physics, Chemistry, Materials Science, or related field Proven supervisory/management experience in a quality role (salaried and hourly employees) Hands-on experience with AS9100, ISO 9001, NADCAP, and ISO/IEC 17025; aerospace or precision manufacturing background preferred Strong technical foundation in metrology, calibration, uncertainty analysis, LIMS, SPC, MSA, and Gage R&R Familiarity with aerospace inspection tools (CMM, optical systems) and laboratory practices (microscopy, metallography, wet chemistry); special process knowledge a plus