Customer Account Manager

Job Id:  251 # of Openings:  0

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• Serve as the link of communication between customers and internal teams. Manage relationships with internal teams: production planning, graphics coordinators, operations management, quality, shipping, and sales.
• Lead customer initiatives that will optimize order sizes, working capital levels and result in on-time deliveries.
• Develop trust relationships with a portfolio of Zumbiel clients to ensure they do not turn to competition.
• Acquire a thorough understanding of customer needs and requirements. Understand customer agreements and manage accurate pricing, order sizes/run cycles, customer brands and promotions.
• Expand the relationships with existing customers by continuously proposing solutions to improve service and meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely basis.
• Manage aged inventory to a specified target unit and dollar amount for each account.
• Manage accounts receivable with customers to achieve an organizational goal of at least 93% current. Reconcile and collect all discrepancies and late payments.
• Coordination of logistics with Customer and Zumbiel shipping department in accordance with account terms. Minimize costs by understanding account terms and freight management.
• Resolve any issues and problems faced by customers and manage complaints to maintain relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

• Customer Complaint (CCN) Entry within 24 hours of customer notification.
• Aged Inventory target amount per customer.
• Aged Receivable (93% current).
• Maintenance of target run sizes and proper lead times.
• 100% invoice accuracy.
• On-time delivery (greater than 98%).
• Publication of monthly reports.  

• Demand management files.
• Invoicing.
• Consignment warehouse transactions.