Order Management (OM) Agent

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use Tree View on a daily basis.
• Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
• Meet compliance at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company's procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Escalation of problems to Management when necessary.

Personal Development

• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.

Culture:

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

 

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results.
• Pro-active, strong organizational skills.
• Positive and willing to help attitude.
• Good computer skills (Excel, Word, PowerPoint).
• Hazardous Materials certification (preferred).
• Fluent in English.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical.
• Life Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.