Center Supervisor (4846)

SUMMARY: 

Our Place is a no-cost multi-service drop-in center in West Oakland that primarily services people experiencing homelessness in the neighborhood. Our Place provides hygiene services like showers and laundry, hot meals, case management, housing navigation, and a variety of behavioral health support services such as recovery counseling, group therapy, and individual therapy. Our Place employs a diverse range of staff including peers, case managers, and licensed clinicians. The Center Supervisor provides operational supervision and ongoing support to the staff at Our Place. The Center Supervisor will coordinate with medical care teams and supervise all center-based  front- and back-office support staff. The Center Supervisor also provides day-to-day oversight and management of different administrative systems, workflows and operations, including front and back office. 

This position reports to the Center Director or Associate Director. 

JOB DUTIES: 

• Supports the development and implementation of Primary Care Teams and supports all Center staff. 

• Template Scheduler (create, open, or close) 

• Facilitates smooth operations and communications between all Center departments and staff. 

• Hold weekly staff meeting with supervisor staff  

• Recruits, hires, orients, develops, supervises, evaluates and terminates staff. 

• Develops appropriate organizational structure(s) and weekly staffing schedules for Center and maintains master calendar. 

• Liaison between community partners and Center for new patient linkage 

• Oversees daily Center operations, including patient and work flow, resolves problems, on clinic floor assist, seeking support from Center Manager as needed. 

• Liaison between the Center and Administrative services. 

• Addresses patient grievances. 

• Develops procedures in conjunction with staff and Center Manager. 

• Builds and maintains relationships with community partners, other LifeLong facilities and staff. 

• Additional duties, as assigned by Center Manager. 

Administration, Compliance & Budget 

• Ensures compliance with Lifelong policies and all relevant regulations, including Title 22, Medi-Cal, the local health department, etc. 

• Maintains records for and completes all necessary reporting to county & state agencies, MediCal, the Veteran’s Administration, other public or private funding sources, and LifeLong administration. 

• Monitors changes in MediCal and other state requirements and recommends changes to LifeLong policies to comply. Develops and updates Medical Policy & Procedures manual, Informs staff, participants and caregivers about policies. 

• Participates in long-term program planning; recommends timelines and resources needed to achieve strategic goals. 

Community Relations and Coordination, Outreach and Marketing 

• Functions as a liaison to other community organizations. Actively engages program volunteers, committee members, board members, partnering organizations, and funders to build community support. 

• Assists with marketing and outreach efforts, including community presentations and educational events. 

• Other duties as assigned. 

JOB QUALIFICATIONS: 

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins. 

• Ability to effectively supervise staff, encourage and nurture development and growth, to build a strong and productive team. 

• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change. 

• Ability to effectively present information to others, including other employees, community partners and vendors. 

• Ability to work with individuals and organizations at the local level to build support. 

• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy. 

• Work in a team-oriented environment with a number of professionals with different work styles and support needs. 

• Excellent interpersonal, verbal, and written skills. 

• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff. 

• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations. 

• Make appropriate use of knowledge/ expertise/ connections of other staff. 

• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement. 

Job Requirements: 

• Associates degree or equivalent combination of education and/or experience. 

• Three years of health center management experience. 

• Ability to work evening and possibly weekend hours. 

• Proficient in Microsoft office suite. 

Job Preferences: 

• College degree in related field preferred.  

• Community or Public Health experience.  

Supervision: 

• This position has direct staff supervisory responsibilities