Call Center Manager

MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations.  He/she will work closely with MV’s management and supervisor teams to confirm that service is of high quality.  They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch, and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by the company’s operating contract.