Order Management Specialist
Job Description
We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes and Pools
When you join KIK Consumer Products, you’re joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families and the cleanliness of their homes and pools. We are committed to building a culture of performance driven by accountability, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America’s largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life.
Your Role at KIK
As an Order Management Specialist at KIK, you will be the driving force behind the successful execution of customer orders, ensuring accuracy, timely delivery, and outstanding service. Working closely with customers and cross-functional teams, you will proactively manage order flow, resolve challenges, and identify opportunities to improve service and operational performance. Your ability to build strong relationships, solve problems, and maintain a high level of accuracy will directly contribute to customer satisfaction and business growth. Success in this role is measured through order accuracy, service levels, on-time delivery, and your impact on creating a seamless customer experience
What You’ll Do
Manage end-to-end order processing for assigned customers, ensuring accurate order entry, timely fulfillment, and exceptional service
Maintain customer service levels of 98% or higher through proactive order management and issue resolution.
Review and validate purchase orders for pricing, quantities, terms, and shipping requirements to ensure compliance and accuracy.
Monitor order flow and shipment activity, partnering with customers, transportation, supply chain, manufacturing, and sales teams to prevent delays and resolve disruptions.
Serve as the primary point of contact for customer order inquiries, pricing discrepancies, invoice issues, and order-related escalations.
Track inventory, promotions, and customer demand trends, communicating potential shortages or risks and driving solutions to meet customer expectations.
Investigate and resolve order discrepancies, late shipments, refused deliveries, and other service challenges while maintaining strong customer relationships.
Maintain customer account data, order records, and reporting to support operational excellence and informed decision-making.
Collaborate across departments to continuously improve order accuracy, service performance, and customer satisfaction.
What You’ll Bring
Bachelor’s degree preferred; High School Diploma required
At least 2 years of manufacturing industry experience preferred
Advanced excel and Microsoft Word skills; Power BI skills are a plus
JD Edwards and EDI Integration considered an asset. Other ERP/MRP systems are acceptable
Plant capability knowledge and customer knowledge (people & process)
Driven, empathetic, decisive, diplomatic, with sound judgement
Excellent interpersonal communication skills (both verbal and written) along with customer service skills
Accuracy and expediency are a must
Multi-tasking, problem solving and high attention to detail
Analytical skills, dependability, adaptability, and initiative are essential
What You Will Get
KIK offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
About KIK
Our global team of over 2,300 employees drives our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.
Our organization is constantly evolving and is driven by a set of “One KIK” values – a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.
KIK is an Equal Employment Opportunity employer. KIK does not discriminate against qualified applicants or employees based on race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran or uniformed services status, sexual orientation, gender identity or expression, marital status, genetic information or any other status protected by law.
KIK is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application, or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.
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