Concourse Experience Manager
Job Description
Join our Family
At Stars and Strikes, we’re focused on making sure you have a great time. We strive to create an exciting environment, where people can come relax, have fun, and receive outstanding service. We want you to leave with a smile on your face!
About Us
It was a cold rainy afternoon in the fall of 2003 when longtime friends and neighbors Jack Canouse and Chris Albano came up with the inspiration of Stars and Strikes. They realized there was a desperate need in the Metro Atlanta area for a place where people of all ages could go to have clean, safe fun. So, with drinks in hand and time to spare, the boys got to planning. They imagined a place with top-notch guest service, thousands of square feet of fun, delicious food, personable staff members, and of course a fully loaded bar ran by the best bartenders in the business. After months of hard work and planning, Jack and Chris turned their rainy day ambitions into a reality. In June 2005 they opened their first center in Cumming, Ga.
The original location was soon followed by new centers in Metro Atlanta: Dacula/Lawrenceville, Dallas, Stone Mountain, Sandy Springs, Woodstock, Loganville, Buford/Mall of Georgia. 2006 saw the expansion of the company outside of the Metro Atlanta area in Columbus and Augusta, Georgia, Huntsville, Alabama, Smyrna, Tennessee and Summerville, South Carolina. Sweeping the South with their fun-filled dream was not just the work of two men but a group effort of many friends, family members and key team members. Stars and Strikes is truly a unique place where friends, family, and fun come together to make lasting memories.
https://www.cigna.com/legal/compliance/machine-readable-files
Concourse Experience Manager
Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced Entertainment Center!
The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Concourse Experience Manager, you would be responsible for the overall operations and atmosphere of the concourse.
This position will be directly responsible for meeting and exceeding sales goals, the running of the concourse including bowling and service, creating memorable guest experiences, as well as training and maintaining team members for a variety of positions.
Why Join Our Team?
- We are a family-owned business and consider our team members part of our family
- We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
- With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
- We encourage team members to have fun while they work
- We provide opportunities for all team members to give back to the community
- We are a community who live out our core values:
- Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back
What We’re Looking For:
- 1-2 years of management experience
- Friendly, outgoing and professional demeanor
- Experience in Hospitality and/or Food & Beverage is a preferred
- Must able to work weekends and holidays
- People Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest Experiences
- Operations Expert: Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality
Key Responsibilities:
- Ensure a “FUN” atmosphere
- Identify & Resolve Issues Impacting Guest Experience
- Cleaning of Location
- Compliance and Training Validation
- Overall Floor Management (bowling, bar and lane service)
Additional Duties:
- Act as Manager on Duty when Needed
- Report Product/ Service Issues
- Timecard Review
- Quality of Inventories
- Delivery Check-ins
Perks We Offer:
- Health & 401k Benefits
- Bonuses
- Paid-Time Off
- Free bowling, laser tag & gameplay!
Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.