Assistant Home Shopping Manager
Job Description
Position Summary
The Assistant D.U.G Manager supports the Drive Up & Go (online pickup/delivery) operation by ensuring efficient order fulfillment, exceptional customer service, and strong team performance. This role partners with the D.U.G Manager to drive productivity, accuracy, and overall digital sales growth while maintaining company standards.
Key Responsibilities
Department Operations
- Assist in overseeing daily D.U.G operations including order picking, staging, and customer handoff
- Ensure all orders are fulfilled accurately, on time, and meet quality standards
- Monitor workflow and adjust staffing or priorities to meet order volume demands
- Support execution of all company processes and operational procedures
Leadership & Team Support
- Help supervise, train, and coach D.U.G associates to drive performance and accountability
- Assign daily tasks and monitor completion to ensure department efficiency
- Lead by example in productivity, accuracy, and customer service
- Step in to manage operations in the absence of the D.U.G Manager
Customer Service
- Deliver a fast, friendly, and efficient pickup and delivery experience
- Address and resolve customer issues professionally and promptly
- Ensure clear communication with customers regarding substitutions, delays, or order updates
Order Accuracy & Quality Control
- Ensure proper item selection, substitutions, and order handling
- Maintain high standards for product freshness and condition
- Monitor and reduce errors, substitutions, and rejected items
Performance & Metrics
- Track and support key performance indicators (KPIs) such as order accuracy, wait time, and fulfillment speed
- Identify opportunities to improve productivity and customer satisfaction
- Assist in implementing action plans to achieve department goals
Safety & Compliance
- Ensure all associates follow safety procedures and proper equipment usage
- Maintain compliance with company policies and food safety standards
- Ensure staging and storage areas are clean, organized, and hazard-free
Qualifications
- High school diploma or equivalent preferred
- Prior experience in grocery, e-commerce, or order fulfillment preferred
- Leadership or supervisory experience is a plus
- Strong organizational, time management, and communication skills
- Ability to work in a fast-paced, high-volume environment
Physical Requirements
- Ability to lift and carry up to 50 lbs
- Frequent walking, bending, lifting, and reaching
- Ability to work in various store environments (ambient, refrigerated, and freezer)
Work Environment
- Fast-paced retail and e-commerce setting
- Exposure to varying temperatures depending on order storage areas
- Flexible scheduling including early mornings, evenings, weekends, and holidays
Success Factors
- Strong attention to detail and accuracy
- Ability to lead and motivate a team
- Sense of urgency and adaptability in a fast-moving environment
- Customer-first mindset with a focus on service excellence
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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