Customer Service Representative (Call center)

Customer Service Representative (Hybrid After Training)
📍 Fall River, MA
🗓️ Start Date: June 8, 2026

D2G Group is hiring motivated and dependable Customer Service Representatives to join our fast-paced e-commerce support team. We’re looking for individuals who enjoy staying busy, solving problems, learning quickly, and delivering a strong customer experience.

This role is ideal for someone who works well in a structured, fast-moving environment and takes pride in being reliable, professional, and team-oriented.

We’re actively interviewing now for our June 8th start date.

Pay & Schedule
• Starting at $18.00+/hour based on experience
• Full-time, Monday–Friday
• No weekends
• Multiple shifts available (day, mid, and evening schedules)

What You’ll Do
• Assist customers through phone, chat, and email communication
• Resolve order issues, answer product questions, and provide solutions
• Process transactions and update customer information accurately
• Manage multiple tasks and systems in a fast-paced environment
• Meet expectations for quality, productivity, and attendance

What We’re Looking For
• Strong communication and problem-solving skills
• Ability to stay organized and focused in a high-volume environment
• Comfortable learning new systems and multitasking efficiently
• Reliable attendance and professional work habits
• Customer service, call center, retail, hospitality, or office experience preferred

Training & Work Environment
• Paid onsite classroom-style training for the first two weeks in Fall River, MA
• Opportunity to work remotely after successful completion of training
• Collaborative team environment with ongoing support and coaching
• Employees may be required to work onsite temporarily if home internet or equipment issues impact remote work capabilities

Why Join D2G Group?
• Stable, growing company with long-term opportunity
• Hybrid flexibility after training
• Supportive team environment
• Clear expectations and structured training
• Opportunities for growth and development

Apply Today
If you’re dependable, motivated, and ready to contribute to a fast-paced team environment, we’d love to hear from you.