Powell Evening and Weekend Assistant (PEWA)

Special Instructions to Applicants

This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the UCLA Application. Please have ALL FILES ready when applying.

Department Summary

Powell Library has more than 125,000 books that serve the diverse library needs of UCLA's 30,000 undergraduates, their faculty, and other library patrons and visitors. Powell Library's staffing includes 6 Full Time Equivalent (FTE) librarians, 6 FTE staff members, and about 16 FTE student assistants. The Access Services Department provides information about the UCLA Library's services and collections, services for circulation, reserves, stacks maintenance and retrieval, billing, telephone information, and building and mailroom operations. Access Services also provides support for a wide range of outreach events. Powell Library Access Services section is one of the busiest public service units within the UCLA Library with an annual turnstile count close to 1.5 million users, 100,000 circulation transactions year, 35,000 information and reference questions answered each year, and 100,000 items shelved each year. The department is part of a larger Unified Access Services organization working together to provide service to 8 libraries on the UCLA campus. The Enterprise-Wide Operations section of Access Services is responsible for coordinating and executing annual deposits of materials from the libraries to the Southern Regional Library facility, planning and executing large-scale shifting and collection relocation operations, pulling and replacing materials for various digitization projects, receiving shelf-ready materials at various libraries, and coordinating course reserves policies at the UCLA Libraries.
Position Summary

Reporting to the Powell Access Services Lead (PASL), the Powell Evening and Weekend Assistant (PEWA) oversees all core circulation and public service operations for Powell Library. Major duties include circulation desk activities, responding to user complaints and safety and security issues; handling billing questions; stacks and item record maintenance; library card issuance; and basic technical processing. Serves as a UAS representative for the LibAnswers reference support team. Performs regularly scheduled hours responding to tickets triaged for UAS/Powell. Monitors the department's shared email accounts and responds to patron inquiries. Provides public service at the circulation desk as scheduled. Responsible for ensuring all access and public service functions are efficiently performed on nights and weekends. Works closely and collaboratively with other Unified Access Services evening and weekend staff to ensure safe and secure operations, and to provide emergency backup coverage, for all libraries reporting to the University Librarian. Collaborates with the campus police department and community service offices to ensure incidents are handled swiftly and works with supervisor to recommend procedure adjustments to accommodate safety concerns. In the event of short-staffing on evenings and weekends, modifies work schedule to ensure appropriate coverage during those hours. Coordinates the opening and closing procedures for the Powell Library on evenings and on weekends; performs opening and closing procedures in the absence of student staff.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Knowledge and experience of the various operations of the circulation operation in an academic library, including billing, reserves, stacks maintenance, technical services, and public services. (Required)

Experience supervising others including training, scheduling, delegating work, evaluating job performance, counseling, and taking appropriate disciplinary action. (Required)

Demonstrated experience in security and handling customer service incidents. (Required)

Demonstrated experience working independently and following through on assignments with minimal direction. (Required)

Demonstrated ability to exercise good judgment and sound decision-making in routine and unexpected situations, including interpreting and applying library policies. (Required)

Experience working in a networked environment with demonstrated proficiency and capabilities with Microsoft Office 365 and online work collaboration tools such as Slack, Confluence, JIRA, etc. (Required)

Experience with Library Service Platforms, such as Ex Libris’s Alma/Primo, including the ability to use circulation, interlibrary loan, and reserves modules and to train others. (Preferred)

Experience serving as a point of contact for building safety, security, or facilities issues. (Preferred)

Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations. (Preferred)

Experience gathering and maintaining operational statistics (e.g., circulation counts, gate counts, reserves processing volumes). (Preferred)

Experience using timekeeping systems (e.g., TRS) to review and approve student employee timesheets. (Preferred)

Ability to make immediate decisions based on situational and policy/procedural considerations (i.e. need for flexibility, sensitivity to maintain good public relations, and the ability to analyze and give recommendations on the long-term impact of policy changes to various library user groups). (Required)

Interpersonal skills to initiate and maintain cooperative working relationships with co-workers, supervisors, managers, and safety and law enforcement personnel. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skill in fostering teamwork in others. (Required)

Problem solving skills to diplomatically resolve disputes and discrepancies. (Required)

Strong oral and written communication skills sufficient to effectively represent Access Services in various situations such as councils and committees, and to students and faculty with regards to issues such as billing, reserves, and borrowing-related privileges and problem resolution. (Required)

Demonstrated ability to maintain composure and poise while resolving conflicts and problems resulting from violations of organizational policy, complaints from customers or emergency situations. (Required)

Ability to perform successfully & function effectively in the face of numerous interruptions & distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload & assignments, deadlines, competing requirements and priorities, and heavy workloads. (Required)

Ability to follow directions from supervisor and to provide clear directions to student employees. Ability to work independently with attention to detail and follow through on assignments with minimal direction. Ability to check own work for accuracy. (Required)

Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.) (Required)

Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities. (Required)

Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions. (Required)

Skill in scheduling student staff with varying ability in several locations requiring fluctuating staffing patterns. (Required)

Demonstrated commitment to fostering an inclusive, equitable, and welcoming environment for patrons and staff. (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Evening and/or weekend (Required)

Schedule

Sunday 9:30am-6:30pm, Monday 1:00pm-10:00pm, Thursday 1:00pm-10:00pm, Friday-Saturday 9:00AM-6:00PM
Union/Policy Covered

CX-Clerical & Allied Services
Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Library%20Assistant%203%20(40111178)

Knowledge and experience of the various operations of the circulation operation in an academic library, including billing, reserves, stacks maintenance, technical services, and public services. (Required)

Experience supervising others including training, scheduling, delegating work, evaluating job performance, counseling, and taking appropriate disciplinary action. (Required)

Demonstrated experience in security and handling customer service incidents. (Required)

Demonstrated experience working independently and following through on assignments with minimal direction. (Required)

Demonstrated ability to exercise good judgment and sound decision-making in routine and unexpected situations, including interpreting and applying library policies. (Required)

Experience working in a networked environment with demonstrated proficiency and capabilities with Microsoft Office 365 and online work collaboration tools such as Slack, Confluence, JIRA, etc. (Required)

Experience with Library Service Platforms, such as Ex Libris’s Alma/Primo, including the ability to use circulation, interlibrary loan, and reserves modules and to train others. (Preferred)

Experience serving as a point of contact for building safety, security, or facilities issues. (Preferred)

Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations. (Preferred)

Experience gathering and maintaining operational statistics (e.g., circulation counts, gate counts, reserves processing volumes). (Preferred)

Experience using timekeeping systems (e.g., TRS) to review and approve student employee timesheets. (Preferred)

Ability to make immediate decisions based on situational and policy/procedural considerations (i.e. need for flexibility, sensitivity to maintain good public relations, and the ability to analyze and give recommendations on the long-term impact of policy changes to various library user groups). (Required)

Interpersonal skills to initiate and maintain cooperative working relationships with co-workers, supervisors, managers, and safety and law enforcement personnel. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skill in fostering teamwork in others. (Required)

Problem solving skills to diplomatically resolve disputes and discrepancies. (Required)

Strong oral and written communication skills sufficient to effectively represent Access Services in various situations such as councils and committees, and to students and faculty with regards to issues such as billing, reserves, and borrowing-related privileges and problem resolution. (Required)

Demonstrated ability to maintain composure and poise while resolving conflicts and problems resulting from violations of organizational policy, complaints from customers or emergency situations. (Required)

Ability to perform successfully & function effectively in the face of numerous interruptions & distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload & assignments, deadlines, competing requirements and priorities, and heavy workloads. (Required)

Ability to follow directions from supervisor and to provide clear directions to student employees. Ability to work independently with attention to detail and follow through on assignments with minimal direction. Ability to check own work for accuracy. (Required)

Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.) (Required)

Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities. (Required)

Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions. (Required)

Skill in scheduling student staff with varying ability in several locations requiring fluctuating staffing patterns. (Required)

Demonstrated commitment to fostering an inclusive, equitable, and welcoming environment for patrons and staff. (Required)

Reporting to the Powell Access Services Lead (PASL), the Powell Evening and Weekend Assistant (PEWA) oversees all core circulation and public service operations for Powell Library. Major duties include circulation desk activities, responding to user complaints and safety and security issues; handling billing questions; stacks and item record maintenance; library card issuance; and basic technical processing. Serves as a UAS representative for the LibAnswers reference support team. Performs regularly scheduled hours responding to tickets triaged for UAS/Powell. Monitors the department's shared email accounts and responds to patron inquiries. Provides public service at the circulation desk as scheduled. Responsible for ensuring all access and public service functions are efficiently performed on nights and weekends. Works closely and collaboratively with other Unified Access Services evening and weekend staff to ensure safe and secure operations, and to provide emergency backup coverage, for all libraries reporting to the University Librarian. Collaborates with the campus police department and community service offices to ensure incidents are handled swiftly and works with supervisor to recommend procedure adjustments to accommodate safety concerns. In the event of short-staffing on evenings and weekends, modifies work schedule to ensure appropriate coverage during those hours. Coordinates the opening and closing procedures for the Powell Library on evenings and on weekends; performs opening and closing procedures in the absence of student staff.