Collections Operations Specialist

What you will do:

• Oversee the Teams day to day collection operations 
• Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
• Work-force management
• Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team
• Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
• Prepare, Create reports  based on teams deliverable and present to management
• Monitor Collection Agency progress/ performance report
• Daily and Weekly Meeting with Collection Agency
• Ensures quality of service is being provided to the customers/clients
• Ensures regulatory Collection policy and processes were being adhere to
  

What we are looking for:

• BS degree holder on finance and business, and other related field
• 2 years Work experience as Collection Team Lead or Supervisor
• Experience on Lending Collection is a plus
• Strong drive to achieve goals / targets