Conference Services Manager

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination—it is a stage where music, design, and service come together to create unforgettable moments.

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.

THE ROLE

We are seeking a Conference Sales Manager to join our team.

This role is instrumental in delivering a seamless, high-touch experience for corporate meetings, conferences, and group events. The Conference Sales Manager is responsible for driving revenue through the sale of meeting spaces, audiovisual services, and food and beverage offerings, ensuring every detail is executed with precision and excellence.

This position focuses on generating new business, cultivating client relationships, managing booking pace, and securing repeat conference and group programs, all while maintaining exceptional service standards.

WHAT YOU WILL ROCK

In this role, you will drive conference and meeting sales by developing new business within corporate, association, and group markets through strategic prospecting, outreach, and site inspections, while managing the full sales cycle from initial inquiry through contract execution and seamless event handoff. You will maximize hotel revenue by identifying upselling opportunities across meeting packages, audiovisual services, and catering, and will work closely with internal departments to ensure all conference requirements—including room setups, breakout sessions, technology, and food and beverage—are executed flawlessly. As a key point of contact for clients, you will guide them through the planning process, attend BEO and resume meetings, and ensure clear, consistent communication across all teams. You will also welcome and engage with clients on-site, reviewing event flow and introducing operational leaders to deliver a polished and personalized experience, including availability outside of standard business hours when needed. In addition, you will prepare monthly 90-day forecasts, contribute to the annual budget and sales strategy, and stay informed on market trends and competitive activity to identify new opportunities. Partnering with culinary and banquet teams, you will help curate exceptional conference offerings, while managing client requests and concerns with professionalism and urgency to ensure satisfaction at every stage. Through every interaction, you will build strong relationships that drive repeat business and reinforce loyalty to the Hard Rock brand, all while maintaining a sharp focus on organization, attention to detail, and elevated service standards.

WHAT YOU BRING – THE HARD ROCK STANDARD

• A proactive mindset with the ability to anticipate and exceed client needs
• A polished, professional service style with strong attention to detail
• Proven ability to manage multiple events and timelines in a fast-paced environment
• Ownership of the client journey from inquiry to execution
• Strong organizational, communication, and time-management skills
• A collaborative approach that supports a high-performing, energetic team culture
• Leadership qualities that inspire confidence and trust with both clients and internal teams
• Strong problem-solving skills and the ability to remain composed under pressure

COMPENSATION & BENEFITS

• Salary exempt position
• Competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks
• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws
• Applicants must be authorized to work in the United States

TAKE THE STAGE

If you are ready to bring your talent, energy, and individuality to a brand that values both luxury and personality, we invite you to apply and join the Hard Rock Hotel New York team.

Pay Range:

Pay Range: $87,500 - $112,500