Junior Fulfilment Operations Support Specialist

Reporting & Operational Support

In this role, you'll help support the fulfilment network by maintaining reporting, tracking operational performance, and providing administrative support to key business initiatives.

You’ll:

• Prepare and distribute regular operational reports and dashboards
• Assist with monitoring key performance metrics and identifying trends
• Support the collection and maintenance of operational data
• Help ensure reporting is accurate, timely, and relevant to stakeholders
• Provide administrative support for operational and financial reporting activities
• Assist with maintaining records relating to fleet, vendor, and operational performance

Stakeholder Support

You'll work closely with a range of teams across the business, providing coordination and operational support to help keep things running smoothly.

This includes working with:

• Distribution Centre teams
• Store Operations and Store Managers
• Merchandise and Buying teams
• Finance, HR, Sustainability, and Continuous Improvement teams
• External suppliers and service providers

Strong communication skills and a collaborative approach will help you build positive working relationships across the business.

Operational Coordination & Continuous Improvement

• Support operational projects and network improvement initiatives
• Assist with maintaining Standard Operating Procedures (SOPs) and process documentation
• Help identify opportunities to improve efficiency and ways of working
• Provide coordination and administrative support for continuous improvement activities

Training & Administration Support

• Coordinate onboarding and operational training activities
• Maintain training and compliance records
• Support the administration of capability-building programmes across the network

We’re looking for someone who combines strong analytical capability with excellent stakeholder management and communication skills.

You’ll ideally bring:

• Experience in an administrative, coordination, logistics, retail, or operational support role
• Strong attention to detail and good organisational skills
• Confidence working with data and spreadsheets
• Intermediate Microsoft Excel skills
• Exposure to reporting tools such as Power BI or Tableau (preferred but not essential)
• Strong written and verbal communication skills
• The ability to manage multiple tasks and priorities
• A proactive attitude and willingness to learn
• An interest in operational performance, reporting, and process improvement

Why Join Us?

At Noel Leeming and The Warehouse Group, you’ll join a business that values innovation, collaboration, and operational excellence, all while taking advantage of:

• Career opportunities that come with a company our size!
• Take your birthday off - paid!
• Staff discounts across all of our brands!
• Long Service leave!
• 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
• Fully paid Jury Service
• Lifestyle Leave - spend more time doing the things you love!