Front Desk Agent/Housekeeping Personnel

POSITION TITLE: Front Desk Agent/Housekeeping Personnel

DEPARTMENT: Infrastructure

CLASSIFICATION: MGO-02

SALARY RANGE: Starting at $21.77 per hour

POSITION TYPE: Casual (0-15 hours per week)

LOCATION: Saskatoon

ACCOUNTABLE TO: Infrastructure Operations Manager 

NUMBER OF POSITIONS AVAILABLE: This is an evergreen posting created to maintain a pool of qualified candidates for ongoing hiring needs

Brief Overview: 

Métis Nation – Saskatchewan (MN-S) is seeking a dedicated team player committed to delivering high-quality service to support the objectives of MN-S. This position combines front desk and housekeeping responsibilities at a new 30-unit building located in downtown Saskatoon, designed to accommodate Métis Citizens travelling to Saskatoon for medical appointments and other needs.

The ideal candidate will manage guest services, maintain cleanliness and orderliness of guest rooms and common areas, and ensure an exceptional guest experience. This role requires attention to detail, efficiency, and a commitment to superior service.

Key Responsibilities: 

Front Desk Duties:

• Guest check-ins/outs: register guests, assign parking.
• Review hotel procedures, rules, and policies with guests.
• Address general security issues.
• Maintain accurate records of guest profiles, billing records, maintenance issues, email responses, and communication with guests before, during, and after checkout.
• Run daily end-of-shift audit reports and routine reporting.
• Distribute and collect guest satisfaction surveys.
• Maintain an inventory of vacancies, reservations, and room assignments.
• Respond promptly and courteously to general inquiries or guest requests.
• Other duties as assigned by the Infrastructure Operations Manager.

Housekeeping Duties:

• Clean and sanitize guest rooms, including making beds, dusting furniture, vacuuming floors, and cleaning bathrooms.
• Maintain cleanliness and order of building common areas such as lobbies, hallways, and restrooms.
• Monitor and replenish housekeeping supplies and amenities as needed.
• Report maintenance issues or safety hazards.
• Document cleaning checklists, maintenance issues, and safety concerns within the software system.
• Adhere to all safety, OH&S, and hygiene standards.
• Ensure compliance with hotel policies and procedures.
• Other duties as assigned by the Infrastructure Operations Manager.

Qualifications 

• Highschool diploma and/or equivalent education
• Previous 2-year custodial, housekeeping, cleaning, administration, front desk, or hotel experience is preferred

Knowledge and Skills: 

• Ability to understand and follow verbal and written instructions
• Excellent communication skills
• Knowledge and experience working with computer software systems 
• Ability to post and balance charges accurately 
• Basic accounting knowledge 
• Ability to lift and carry up to 50 pounds
• Physical ability to perform general cleaning tasks involving squatting, twisting, bending, and kneeling
• Working knowledge of hotel operations methods and techniques, Ability to work alone and independently 
• Capable of climbing ladders and working from heights
• Trustworthy and reliable

Additional Information:

• Valid Saskatchewan driver’s license and access to reliable transportation.
• Must undergo a Criminal Record Check with the Vulnerable Sector.

Only candidates selected for an interview will be contacted.