Job Description
Job ID: 10084
Employment Type: Existing Role
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $71,000- $81,000. Candidates with salary expectations outside of the range are still encouraged to apply.
Benefits for this role in addition to the base salary include:
- Fully remote position
- Company vehicle provided
- Company cell phone provided
- Coverage for work related travel expenses
- Generous, premium-free health and dental plan
- Pension plan
- Support for professional development
About Us
This role is designated as fully remote. You may work from any location in Ontario.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Field Claims Adjuster, Property is responsible for delivering a consistent and exceptional claims experience through the fair and equitable handling of moderate to high complexity property claims. This role involves investigating and adjusting claims, interpreting and explaining policy coverage, documenting claim activity, and managing files from initial report through resolution. The successful candidate will provide timely, professional service while ensuring accuracy, compliance, and strong member support throughout the claims process. Frequent travel may be required.
Job Responsibilities
- Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Adjustment of property claims of moderate complexity.
- Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
- Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.
- Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
- Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
- Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
- Understanding of Provincial and National Building Codes along with a solid understanding of residential and commercial construction terminology, techniques, and best practices.
- Demonstrating developing to proficient skills to review repair estimates, create narrative scopes and generate intermediate to senior level estimates using an estimating software system.
- Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
- Working in partnership with other claims staff in both an individual and team-oriented capacity including the handling of both task based and full handle files. Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
Qualifications
- Valid driver’s license with an acceptable driving record, and 2+ years of insurance adjusting or related experience.
- Chartered Insurance Professional (CIP) designation, or actively working toward completion, along with required licensing commitments where applicable.
- Strong knowledge of property estimating software (XactAnalysis preferred), with the ability to interpret and quantify property damage estimates.
- Ability to meet the physical demands of the role, including climbing roofs, entering confined spaces, carrying up to 50 pounds, working independently, and working outdoors in varying weather conditions.
- Flexible and adaptable, with the ability to travel regularly and work outside standard business hours when required.
- Exceptional customer service, communication, investigative, analytical, and problem-solving skills, with strong attention to detail and accuracy.
- Strong organizational, time management, negotiation, decision-making, and teamwork skills, with the ability to prioritize in a fast-paced environment.
- Post-secondary education is considered a strong asset.
- Ability to communicate effectively in French is considered an asset.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.