Sr. Manager Consumer & Shopper Insights
Job Description
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
We’re looking for a Sr. Manager of Consumer & Shopper Insights to join our Customer & Market Intelligence team. In this role, you will ensure Albertsons Companies maintains relevance with the shopper of today and the future by instilling a deep knowledge of the needs of our customers. You’ll lead the design, execution, and storytelling of research that empowers stakeholders with shopper knowledge that drives better business decisions, strategy, and grows shopper loyalty. You’ll also own scaling and democratizing research capabilities and foster a culture of customer curiosity & empathy across the organization.
Main responsibilities:
- Lead end-to-end qualitative and quantitative research projects from design and execution to analysis, implications, and final deliverables.
- Translate complex data into clear, visually compelling insights deliverables that influence strategy and inspire action.
- Manage multiple projects, internal partners, and external vendors in a fast-paced environment to deliver on time and within budget.
- Synthesize insights from custom research, household analytics, and syndicated sources to guide business decisions.
- Collaborate with senior stakeholders both in-person and over Teams to deliver insights and build better processes.
- Engage with teams throughout the organization to drive insight resource adoption.
- Proactively collaborate and consult across teams to understand priorities, recommend methodologies, and embed insights into decision-making.
- Stay ahead of industry & shopper trends as well as innovative research methods and delivery formats to drive deeper insights, engagement, and promote the capabilities of the broader team.
We are looking for candidates who possess the following:
- Bachelor’s degree in marketing, research, psychology, statistics, or related field (advanced degree a plus).
- 7 plus years in consumer and shopper insights and data-driven decision-making at retail and CPG organizations recognized as leaders in customer-focused strategies.
- Proven ability to translate research and customer insights (loyalty, POS, panel data) into actionable strategies and results.
- Strong knowledge and understanding of research scoping, design, interpretation, and reporting.
- Experience driving end to end solutions with product managers and cross-functional teams.
- Excellent critical thinking skills, analytical capabilities, and synthesis skills.
- Proven ability to turn insights into intuitive, visual stories and deliverables (e.g., infographics).
- Experience designing and building new capabilities/tools leveraging research as the foundation.
- Ability to build relationships with local & remote stakeholders to drive the use of research, new processes, and influence at all levels of the organization.
- Strong executive presentation skills, able to simplify complex ideas and speak-up constructively.
- Self-starter with resilience, agility, and personal accountability for results.
- Ability to succeed in ambiguous and unstructured situations, hands-on team player.
- Advanced MS Office skills, with experience in Power BI and statistical tools a plus
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
#LI-RC4
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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