Director, Sales Operations (Feasibility, Budgets & Contracts)
Job Description
About Us
Hawthorne Health is a leading community site network and home research visit solution provider, with 20+ sites and more than 2,000 research experienced healthcare professionals across the U.S. Hawthorne leverages convenient, trusted, healthcare locations, identified patient data, and intelligent technology to accelerate patient access, improve retention, and reduce study costs. By embedding high-quality research within local communities, Hawthorne makes clinical trials more accessible and convenient for patients. Our community-based model shortens timelines and helps bring better treatments to market, faster.
About the Role
The Director of Sales Operations will be a key leader in advancing the pricing strategy for our clinical trial services, while also playing an essential role in the proposal and contract development process. This individual will evaluate incoming study opportunities, match trials to the right investigators, forecast enrollment potential, and help drive business development success. This individual will also lead the pricing efforts with clear direction, ensuring alignment with customer needs and company objectives, and supporting our sales team to drive revenue growth and customer success.
As a seasoned professional, this person will be instrumental in developing competitive, data-driven pricing models, conducting in-depth market analysis, and providing expert pricing guidance to the sales team. They will work closely with cross-functional teams, including sales, operations, legal, and finance, to optimize our pricing strategies and maximize profitability.
This role is critical in supporting both our core business with existing enterprise clients and helping to expand our footprint with new customers. The ideal candidate will have a proven track record of success in pricing, proposals, and contract management, and will be passionate about enhancing the customer experience.
This person will be a central figure in the commercial team, driving strategic pricing initiatives and delivering high-quality proposals and contracts that support our business goals.
About Us
Hawthorne Health is a leading community site network and home research visit solution provider, with 20+ sites and more than 2,000 research experienced healthcare professionals across the U.S. Hawthorne leverages convenient, trusted, healthcare locations, identified patient data, and intelligent technology to accelerate patient access, improve retention, and reduce study costs. By embedding high-quality research within local communities, Hawthorne makes clinical trials more accessible and convenient for patients. Our community-based model shortens timelines and helps bring better treatments to market, faster.
About the Role
The Director of Sales Operations will be a key leader in advancing the pricing strategy for our clinical trial services, while also playing an essential role in the proposal and contract development process. This individual will evaluate incoming study opportunities, match trials to the right investigators, forecast enrollment potential, and help drive business development success. This individual will also lead the pricing efforts with clear direction, ensuring alignment with customer needs and company objectives, and supporting our sales team to drive revenue growth and customer success.
As a seasoned professional, this person will be instrumental in developing competitive, data-driven pricing models, conducting in-depth market analysis, and providing expert pricing guidance to the sales team. They will work closely with cross-functional teams, including sales, operations, legal, and finance, to optimize our pricing strategies and maximize profitability.
This role is critical in supporting both our core business with existing enterprise clients and helping to expand our footprint with new customers. The ideal candidate will have a proven track record of success in pricing, proposals, and contract management, and will be passionate about enhancing the customer experience.
This person will be a central figure in the commercial team, driving strategic pricing initiatives and delivering high-quality proposals and contracts that support our business goals.