Back to jobs
Leadership & Communication:
Mindset & Attitude:
Desirable (but not essential):
(Casual) Hospitality & Premium Area Supervisor & Manager
Etihad CampusPosted 5 months ago
onsite
Job Description
(Casual) Hospitality & Premium Area Supervisor & Manager
Department: Hospitality
Employment Type: Flexible
Location: Etihad Campus
Compensation: £13.90 - £18.00 / hour
Description
You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team.
Day to Day Key Responsibilities
- Team Culture & Leadership – Build a supportive, high-performing team environment with strong collaboration.
- Team Development – Identify and nurture talent to help team members grow.
- Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
- Bar Operations – Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
- Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
- Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
- Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
- Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
- Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
- A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
Qualifications & Skills
Experience & Skills:
- Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
- Strong understanding of bar operations, licensing, and health & safety compliance
- Confident handling guest feedback and resolving issues calmly and professionally
- Comfortable using systems for reporting maintenance and ensuring paperwork is up to date
Leadership & Communication:
- Leads by example with a positive, hands-on approach
- Clear, confident communicator — with both team and guests
- Comfortable giving constructive feedback and holding others accountable
Mindset & Attitude:
- Calm under pressure, solutions-focused, and adaptable
- Passionate about delivering great guest experiences
- Takes ownership and sees things through to the finish
- Detail-oriented, especially around standards, cleanliness, and compliance
Desirable (but not essential):
- Personal licence holder
- Experience with events or high-volume venues
Benefits
Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
Company Pension Scheme – Secure your future with our competitive pension plan.
Company Pension Scheme – Secure your future with our competitive pension plan.
Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
Partial Uniform Provided – We supply your work attire for convenience and professionalism.
Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.