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Job Description
- Serve as a subject matter expert in multiple network domains (e.g., Routing, Switching, Wireless, Firewalls, SD-WAN, Network Automation).
- Manage the network escalations and provide technical leadership during critical service-impacting events, working closely with the Network Operations Center (NOC).
- Lead initiatives to meet and exceed Service Level Objectives (SLOs), aiming for a 99.95% network availability target globally.
- Oversee the operational aspects of New Product Introductions (NPIs), including designs like NextGEN WAN and Office, involving testing, defining operational requirements, developing support models, and creating documentation.
- Develop scripts and tools (often using Python or Go) to automate network diagnostics, configuration, and monitoring tasks.