Job Description
Primary Responsibilities:
- Deliver exceptional service and resolve customer issues effectively via phone and email interactions.
- Receive and process client level requests and forms; reviewing for accuracy and quickly resolving issues with participants as they arise.
- Handling and de-escalating challenging industry questions while maintaining professionalism and composure.
- Assist participants with technical issues regarding the website, app or our forms.
- Review and update internal processes based on client feedback.
- Keen attention to detail in managing client information, processing requests, and ensuring accuracy in all interactions.
- Keep up to date with the changing landscape of the industry through scheduled webinars, trainings and team meetings.
Primary Skills & Requirements:
- Communication Skills: Ability to communicate with customers clearly and effectively, both verbally and in email.
- Problem-Solving Skills: Capability to handle and resolve customer issues or complaints efficiently and professionally.
- Patience and Empathy: Being patient and understanding, especially when dealing with frustrated or upset customers.
- Basic Computer Skills: Familiarity with using computers, including navigating office software, and handling email and other digital communication tools.
- Attention to Detail: Being meticulous in handling customer requests and maintaining accurate records.
- Positive Attitude: A friendly and upbeat demeanor can enhance customer interactions and contribute to a better customer experience.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.