Assistant Service Manager - Holman Motorcars
Job Description
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman Motorcars | Fort Lauderdale, FL
Rolls-Royce Motor Cars Fort Lauderdale (2026 North American Dealer of the Year) | Bentley | Aston Martin | INEOS Grenadier Service Operations
Holman Motorcars, home to Rolls-Royce Motor Cars Fort Lauderdale (2026 North American Dealer of the Year), Bentley Fort Lauderdale, and Aston Martin Fort Lauderdale, is one of the largest and most prestigious ultra-luxury automotive dealerships in the world.
As our business continues to grow, we are seeking an Assistant Service Manager to support our leadership team in delivering an unparalleled, hospitality-driven ownership experience. This role is ideal for a high-performing professional who thrives in a luxury environment where relationships, attention to detail, and white-glove service define success.
In this role, you will partner closely with the Service Manager to ensure every client interaction reflects the premium standards of the Holman Motorcars brand. You will play a key role in maintaining seamless operations, supporting your team, and driving both customer satisfaction and department profitability.
Target compensation for a first-time manager in the range of $130,000-$150,000, plus an opportunity to achieve a stretch bonus.
Key Responsibilities
- Partner with the Service Manager to lead daily service operations across multiple ultra-luxury brands
- Support and mentor service advisors, technicians, and support staff to achieve performance and customer satisfaction goals
- Ensure a world-class hospitality experience for every client interaction
- Assist with workflow management, scheduling, and operational efficiency within the service department
- Monitor KPIs, profitability, and service quality standards
- Approve expenses including rental vehicles, goodwill adjustments, and aftermarket warranty considerations
- Provide operational support to the service office, including scheduling, booking, and ensuring proper phone handling
- Help maintain balanced workflow and efficient scheduling across the department
- Assist with onboarding new hires across advisor, clerical, and valet roles
- Monitor staffing levels, employee schedules, breaks, and coverage across all service areas
- Coach and counsel employees on performance, providing ongoing feedback and development support
- Partner with the Warranty Administrator to review and address rejected or underpaid claims, assisting with appeals
- Track and analyze advisor performance metrics to identify coaching opportunities
- Review daily cash tickets for accuracy and upsell opportunities
- Participate in daily service huddles and contribute to team alignment
- Assist with closing procedures, security, and coordination of team training initiatives
Qualifications
- Minimum of 5 years of automotive service experience
- Preferred minimum of 2 years of leadership experience within a service department
- High school diploma or equivalent required
- Strong customer service and communication skills
- Proven ability to lead, coach, and support a team in a fast-paced environment
- Excellent organizational and problem-solving abilities
- Ability to balance customer satisfaction with business objectives
- Professional demeanor with a commitment to delivering a luxury-level experience
INDRA
#LI-AK1
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $66,320.00 - $94,505.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact [email protected]
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.