Job Description
Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
You will have the opportunity to be part of a very special team for Live Nation’s newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 hosting over 180 concerts and private events annually. If you are ready to be a part of Ottawa’s most memorable and historic shows, this role might be for you!
Responsibilities:
Provide an exclusive premium service experience to members of our VIP areas; serving food and beverages during events delivering an exemplary guest experience
Demonstrate complete understanding of food and beverage offerings and make appropriate recommendations
Utilize Point of Sales systems to adequately process orders and to upsell in real time
Communicate with service staff, kitchen staff, and bartenders to coordinate entire station and ensure guest satisfaction with the food and service
Create an atmosphere where coworkers are connected and committed through seamless communication and the willingness to help others win
Qualifications:
Must be Smart Serve Certified and at least 19 years of age
Minimum of 3 years experience serving in a premium, fast-paced environment. Those with previous bottle service & casual fine dining experience an asset
Knowledge of various spirits, beers, wines and champagnes
Experience using point of sales systems; Appetize an asset, but not required
Experience delivering drinks and maneuvering trays through large crowds
You understand the art of upselling and enjoy meeting daily sales incentives
Experience requesting ID’s for anyone whom looks under the legal drinking age and recognizing validity
Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
Working knowledge of cocktail tray service, basic food service, and responsible alcohol service
Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries
A passion for live events and desire to ensure every customer experience is exceptional!
Must be able to work evenings, weekends and holidays as required
We thank all applicants for their interest, however, only those chosen for an interview will be contacted.
The expected compensation for this position in Ontario is: $17.60 per hour.
Physical Requirements/Work Environment
Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.
Employment Equity
Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.
Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.