Job Description
Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.
If you need assistance or accommodation due to a disability, you may contact us at hr@lendistry.com
Lendistry does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Lendistry shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.
And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Lendistry has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm.
A Day in the Life
The Senior Program Manager will lead borrower acquisition, pipeline development, and counseling services for Project Home's disaster mortgage product. This is a contract, full-time equivalent role reporting to the Vice President of Programs. The Senior Program Manager will establish and manage an ecosystem of partners including builders, funders, and HUD-Certified Counselors to engage a pipeline of 750-1,000 potential borrowers with the goal of converting 250-300 clients into borrowers during the pilot phase.
This role requires deep expertise in mortgage lending or housing counseling, exceptional relationship management skills, and the ability to design and implement best-in-class training systems that ensure borrowers receive trauma-informed, client-centered support throughout their home rebuilding journey. Some travel may be required.
The Center by Lendistry: Who We Are
The Center is the non-profit educational and technical assistance strategic partner of Lendistry, a minority-led, technology enabled Community Development Financial Institution (CDFI). The Center by Lendistry (TCbL) supports diverse small businesses through education, technical assistance, and access to competitive financing. Our mission is to close the racial wealth gap by anchoring small businesses and the communities where they do business.
What You’ll Be Doing
Borrower Pipeline Development & Engagement
Develop and execute comprehensive borrower engagement and customer pipeline strategy
Lead customer outreach efforts and coordinate Lendistry Customer Experience Center (CEC) integration
Beta test the loan application process with selected borrowers and iterate based on feedback
Ensure client satisfaction and verify borrowers have deep understanding of the product and its fit for their home rebuilding needs
Manage engagement of 750-1,000 potential borrowers to achieve conversion goals
Partner Ecosystem Management
Identify, recruit, and manage 3-4 HUD-certified housing counseling partners to provide product counseling and borrower support
Build and maintain a coalition of vetted construction-to-permanent (C2P) lenders of appropriate size and scale
Establish referral relationships for borrowers based on income level, assets, and other qualifying criteria
Coordinate partners to cover the full continuum of borrower needs, including identifying banks for lot/land loans for ADUs
Develop strategic partnerships that support borrowers below 100% AMI and above 200% AMI
.Training & Education Systems
Create best-in-class training materials including Mortgage 101 and disaster product education
Set up and manage learning management system (LMS) to streamline client education, referrals, and follow-up
Design and coordinate live training delivery for up to 600 clients through partner organizations
Ensure trauma-informed counseling services are integrated throughout the client journey
Develop training capacity across partner organizations to deliver consistent, high-quality borrower education
Product Access & User Experience
Design borrower-facing product access and user experience in coordination with Lendistry teams
Support Lendistry Marketing in developing external, customer-facing product content including templates and translations
Define and document training and borrower engagement steps for seamless client journey
Ensure product counseling meets HUD certification standards and borrower protection requirements
Strategic Support & Coordination
Support leadership team in pre-briefings with policymakers, community leaders, and key organizations
Assist with public promotion and outreach activities as needed
Coordinate with Lendistry and external stakeholders on program implementation
Contribute to strategic partnership development and coalition-building efforts
Your Areas of Knowledge and Expertise
Required
5+ years of experience in mortgage lending, housing counseling, or related homeownership programs
Deep knowledge of mortgage products, lending processes, and regulatory requirements
Proven track record of building and managing high-performing partner networks
Experience designing and delivering financial education or housing counseling programs
Strong project management skills with ability to manage multiple workstreams and external partners simultaneously
Excellent relationship management and communication skills across diverse stakeholder groups
Demonstrated ability to work with disaster-affected populations with cultural competency and trauma-informed approach
Proficiency with learning management systems and digital education platforms
Preferred
Experience within the Los Angeles HUD Home counseling ecosystem
HUD-certified housing counselor certification
Knowledge of CDFI lending practices and community development finance
Experience with disaster recovery programs or crisis response initiatives
Familiarity with construction lending, ADU financing, or renovation loan products
Background in program design for underserved or low-to-moderate income communities
Competencies
Strategic thinking with ability to translate vision into operational execution
Client-centered approach with commitment to equity and borrower protection
Collaborative leadership style that builds trust across diverse partners
Results-oriented with strong accountability for pipeline and conversion metrics
Adaptability and problem-solving skills in fast-moving, startup-like environment
Cultural humility and ability to work effectively with disaster-affected communities
Attention to detail balanced with ability to see big picture and systems-level impact
Why You'll Love Working Here:
Comprehensive Medical, Dental, and Vision Insurance
Generous Paid Time Off
Birthday Day Off
12 Paid Company Holidays
401(k) Match
FSA and HSA
Paid Life Insurance
Paid Disability Insurance
Pet Insurance
Employee Assistance Program (EAP)
Professional Development Courses
In Office Provided Snacks and Drinks
Gym Facilities (LA & Tustin/CEC Offices)
In Office Engagement Activities
Compensation Range
The US base salary range for this full-time position is $105,000 - $125,000 annually.
Our salary ranges are determined by role, level, and location.
The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.
Physical Requirements
This is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.
ACKNOWLEDGEMENT
B.S.D. Capital, Inc. dba Lendistry is an equal employment opportunity employer committed to providing its employees, applicants and other covered persons with equal opportunities without regard to race, color, age (40 or older), religious creed (including religious belief, practice or dress and grooming practices), national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender expression, gender identity, sexual orientation, military or veteran status (including past, current or prospective service), or any other characteristic protected under applicable federal, state or local law.