Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions.
Key Responsibilities:
- Provide day to day application support and administration for Jira (Atlassian) and GitHub platforms, ensuring availability, performance, and reliability
- Troubleshoot issues related to project configurations, workflows, permissions, integrations, repositories, pipelines, and automation rules
- Maintain and update Jira workflows, issue types, custom fields, screens, schemes, and automation rules based on support or maintenance requirements
- Support GitHub repository management including access administration, branch protections, webhook configurations, and workflow troubleshooting
- Analyze incoming support tickets, diagnose root causes, and deliver permanent solutions or escalate when required
- Assist teams with Jira dashboards, filters (JQL), boards, service projects, and reporting enhancements
- Monitor system logs, queue activity, GitHub Actions workflow runs, and platform health indicators
- Support integration troubleshooting between Jira, GitHub, CI/CD tools, and other enterprise systems
- Participate in minor enhancement efforts such as Jira workflow changes, automation updates, permission adjustments, and GitHub configuration improvements
- Coordinate environment changes, configuration migrations, and maintenance windows with platform admins or DevOps teams
- Document support procedures, configuration notes, troubleshooting steps, and operational runbooks
- Collaborate with cross-functional teams including development, QA, DevOps, and platform administrators to ensure smooth operations
- Provide afternoon shift coverage for Jira/GitHub support requests, incidents, and maintenance tasks, including clear end of day handoffs
Required Skills & Experiences:
- 4+ years of hands on experience supporting or administering Jira (Atlassian) and GitHub in enterprise environments.
- Strong knowledge of:
o Jira administration (projects, workflows, schemes, custom fields, permissions)
o JQL queries, boards, dashboards, filters, and automation rules
o GitHub repository management, access controls, branch policies, and GitHub Actions - Experience troubleshooting workflow errors, automation failures, webhook issues, and integration problems
- Familiarity with CI/CD concepts and Git-based development workflows
- Ability to analyze logs, diagnose configuration issues, and resolve platform level or user level problems
- Experience working with ticketing systems (Jira Service Management, ServiceNow, Azure DevOps)
- Understanding of agile methodologies and how Jira/GitHub support application development pipelines
- Strong communication skills and ability to support multiple teams during maintenance cycles
- Solid documentation discipline and attention to operational detail
Nice to Have:
- Experience with Confluence administration
- Exposure to GitHub Enterprise or Atlassian Cloud-to-Cloud migrations
- Scripting experience (PowerShell, Python, or Bash)
- Atlassian or GitHub certifications
The base compensation range for this role in the posted location is: $44,951-105,456 CAD.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.