Customer Success Manager, Merchant Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Merchant Services in Canada.

This is an exciting opportunity for a customer-focused professional with expertise in SaaS and payment processing to drive long-term client success within a fast-growing fintech environment. The role centers on managing strategic customer relationships, supporting merchant services initiatives, and helping clients maximize the value of integrated accounts receivable and payment solutions. You will act as a trusted advisor to finance leaders and operational stakeholders, ensuring strong product adoption, customer retention, and revenue growth across a portfolio of accounts. Working cross-functionally with Product, Risk, Finance, Customer Care, and Professional Services teams, you will help solve complex customer challenges while contributing to continuous improvements in the customer journey. This position is ideal for someone who combines relationship management skills with strong technical and payment-processing knowledge in B2B environments. The role offers the opportunity to influence customer outcomes, support digital transformation initiatives, and build long-term partnerships in a collaborative and innovation-driven culture.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Merchant Services in Canada.

This is an exciting opportunity for a customer-focused professional with expertise in SaaS and payment processing to drive long-term client success within a fast-growing fintech environment. The role centers on managing strategic customer relationships, supporting merchant services initiatives, and helping clients maximize the value of integrated accounts receivable and payment solutions. You will act as a trusted advisor to finance leaders and operational stakeholders, ensuring strong product adoption, customer retention, and revenue growth across a portfolio of accounts. Working cross-functionally with Product, Risk, Finance, Customer Care, and Professional Services teams, you will help solve complex customer challenges while contributing to continuous improvements in the customer journey. This position is ideal for someone who combines relationship management skills with strong technical and payment-processing knowledge in B2B environments. The role offers the opportunity to influence customer outcomes, support digital transformation initiatives, and build long-term partnerships in a collaborative and innovation-driven culture.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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