Quality Control Manager

GEMCORE’s continued success has earned national recognition through Inc. Magazine’s Fastest Growing‑Growing Companies and Cleveland Plain Dealer Top Workplace awards for six consecutive years. We are seeking a mission-driven leader who shares our passion for delivering exceptional patient care, operational excellence, and best-in-class diabetes support.

GEMCORE is seeking an experienced and strategic Quality Control Manager to lead process improvement activities that provide a more efficient, streamlined, and documented workflow. Ensure all internal processes, procedures, and operational systems are functioning as required for lean operational efficiency. This role is a key member of our Compliance team and requires cross-functional collaboration and influence, serving as the key liaison between internal departments.

Key Responsibilities:

• Thoroughly examine and document operating practices through internal audits; create and/or modify SOPs. Monitor to ensure SOPs are being followed appropriately.

• Define, collect, and analyze operational metrics to identify bottlenecks and improve operational efficiency. Recommend data-driven decisions.

• Develop, plan, and implement quality methods which assure all processes and services meet internal and external customer expectations.

• Support internal department’s management team in establishing accountable methods of performance.

• Develop reports for identifying continuous quality improvement and organization metrics.

• Follows up and evaluates the status of recommendations and adjustments. Documents shortcomings and communicates audit findings in a timely manner.