Job Description

Manager, Change Management

Department: Transformation Management Office

Location: Riga, Latvia

Role Overview

We are seeking a Change Manager with experience supporting large-scale technology implementations to join our Transformation Management Office (TMO). The TMO leads high-impact, enterprise-wide change initiatives that enable the successful delivery of Circle K’s strategic priorities. As part of this team, the Change Manager plays a critical role in ensuring that complex  transformation programs are effectively adopted and sustained across the organization.

This role will support an immediate and high-priority technology rollout, requiring a candidate who can quickly integrate into the program, establish credibility with stakeholders, and drive structured, outcome-focused change execution. The successful candidate will be highly operational and focus on change delivery in a multi-country environment across Europe, partnering closely with business, product, and technical teams to ensure alignment, readiness, and adoption of new systems, processes, and ways of working.

Key Responsibilities

• Lead end-to-end change management strategies aligned to program timelines and milestones; own and manage key change activities and resources accordingly

• Develop and deliver enablement assets, including role-based training materials and digital content (e.g., guides, videos)

• Conduct structured stakeholder, change impact, and readiness assessments across functions and regions

• Design and execute integrated communication, engagement, and enablement plans tailored to diverse audiences

• Partner closely with program leadership and functional teams to embed change into execution and governance

• Identify, assess, and proactively mitigate adoption risks and change saturation across impacted groups by defining and tracking adoption metrics to improve change effectiveness

Required Experience & Skills

• Experience supporting technology implementations or system rollouts, ideally involving process and data changes across multiple functions

• Demonstrated experience working across multiple countries, cultures, and time zones, adapting approaches to regional needs

• Strong collaboration and execution capability, with a proven ability to deliver outcomes in matrixed, cross-functional environments

• Skillful ability to ideate, develop, and iterate on change management materials (e.g., communications, engagement materials, training courses, adoptions metrics)

• Fluent in English (additional European languages considered an advantage)

• 3–4 years of relevant Change Management experience and leadership, preferably within large-scale transformation programs

• Working knowledge of structured change methodologies (e.g., ADKAR or equivalent)

Key Characteristics

• Delivery-focused and pragmatic, able to translate strategy into actionable plans

• Strong collaborator, building trust quickly with cross-functional teams and stakeholders

• Comfortable operating in ambiguity, with the ability to adapt in fast-paced environments

• High ownership and accountability, with a bias toward action

• Enterprise mindset, with awareness of interdependencies and downstream impacts

• Credible and confident communicator, able to influence and guide leaders

Nice to Have

• Experience in retail or store operations environments

• Exposure to merchandising, supply chain, or forecasting/planning systems

• Experience developing digital enablement content or supporting large-scale end-user adoption

Why work with us

• ACT is a proud receiver Gallup Exceptional Workplace Award (GEWA) 

• Salary starting from 3400 EUR Gross.

• Complete benefits packages (health insurance, pension contribution etc.). 

• Possibility of enrolling in stock purchase plan. 

• Employee discount on fuel. 

• A nice working atmosphere where we value our employees with access to modern work tools and office space.

• The opportunity to develop yourself and grow in an international company: 'As you grow, we grow together.'

• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.  

At Circle K, our culture is shaped by our team members and how we treat each other. Our guiding principles are the core values we live by and inform all our actions and business decisions. You can find them at Values and Culture | Circle K.. We hope they resonate with you and look forward to discussing them during your interview. 

INTERESTED? 

We are looking forward to your application! 

We know great companies are built from within, by great people like you. Come grow with us!