Customer Relations Intern - Türkiye

Applied Medical is a rapidly growing, global organization that develops, manufactures, and distributes medical devices to more than 75 countries. Our driving purpose is to satisfy the three fundamental healthcare needs: enhanced clinical outcomes, outstanding value, and unrestricted choice. For 30 years, Applied Medical has been at the forefront of innovation and technology.

As a result of our highly vertically integrated business model, we control all our processes in-house, from R&D concept to clinical implementation. At our state-of-the-art manufacturing plants in the US and The Netherlands, we develop advanced surgical technologies for minimum invasive surgery. For over 30 years, Applied Medical has earned a strong reputation in healthcare as a leading provider of advanced medical devices.

 

At our Middle East headquarters, we support the implementation of our innovative products across the MENAT region through our local sales teams and via our distributors. What connects us all is our mission to improve the quality and affordability of healthcare by enhancing patient outcomes through innovative design and exceptional product quality.

 

If you would like to be part of an innovative and rapidly growing international organization that makes decisions based upon what is right for the patient, customer, community, and environment, then Applied Medical is the place for you

Position Description

The Customer Relations Intern is responsible for handling customer purchase orders, coordinating shipments, and ensuring timely delivery through meticulous preparation of shipping documents and customs clearance activities. Additionally, they maintain constant communication and alignment with both internal and external stakeholders to understand market-specific needs and tailor services accordingly. The role also involves maintaining accurate tracking logs and ensuring compliance with quality standards.

 

Key Responsibilities:

• Interact with customers to answer questions, provide information and service, and resolve issues.
• Research, prioritize and resolve customer issues in timely and accurate manner.
• Investigate and resolve timeously customer disputes and consequently coordinate with internal departments to find solutions and preventive actions.
• Receive and review customer purchase orders and ensure compliance in coordination with the customer.
• Process and enter purchase orders in ERP system.
• Create returns (ARR & PCF) in our SAP system and arranging returns with the system of the carriers and following up ensuring the products arrive back.
• Handle both internal and external communications via email and phone.
• Ensure that all incoming phone calls and emails are answered in a timely manner.
• Assign customer requests to adequate departments and teams.
• Trigger picking and packing activities with the warehouse team.
• Coordinate and arrange local deliveries, including preparing the needed documents.
• Track product movements and maintain accurate tracking and shipping logs.
• Attend to customers' inquiries regarding shipment status.
• Maintain compliance with quality standards, ensuring that all deliveries meet applicable regulations and customer expectations.
• Assist with additional tasks and responsibilities as needed.

Position Requirements

Knowledge, Skills, and Attributes

• Excellent oral and written communication skills in both Turkish and English languages
• Strong interpersonal skills to work effectively with cross-functional teams and stakeholders
• Ability to plan and organize work effectively
• Highly detail-oriented
• Proficiency in preparing detailed reports, documenting project progress, and communicating findings effectively
• Knowledge in Microsoft Word, Excel, and PowerPoint

Education

• Bachelor’s degree in a relevant field.

We Offer

• A challenging position within a fast-growing, dynamic, and innovative company
• Extensive training in Applied Medical’s products and their applications
• Opportunities for personal development, growth, and continuous learning
• International working environment

Interested? Would you like to be part of our expanding team? If the answer is yes, we look forward to receiving your application!

Knowledge, Skills, and Attributes

• Excellent oral and written communication skills in both Turkish and English languages
• Strong interpersonal skills to work effectively with cross-functional teams and stakeholders
• Ability to plan and organize work effectively
• Highly detail-oriented
• Proficiency in preparing detailed reports, documenting project progress, and communicating findings effectively
• Knowledge in Microsoft Word, Excel, and PowerPoint

Education

• Bachelor’s degree in a relevant field.

The Customer Relations Intern is responsible for handling customer purchase orders, coordinating shipments, and ensuring timely delivery through meticulous preparation of shipping documents and customs clearance activities. Additionally, they maintain constant communication and alignment with both internal and external stakeholders to understand market-specific needs and tailor services accordingly. The role also involves maintaining accurate tracking logs and ensuring compliance with quality standards.

 

Key Responsibilities:

• Interact with customers to answer questions, provide information and service, and resolve issues.
• Research, prioritize and resolve customer issues in timely and accurate manner.
• Investigate and resolve timeously customer disputes and consequently coordinate with internal departments to find solutions and preventive actions.
• Receive and review customer purchase orders and ensure compliance in coordination with the customer.
• Process and enter purchase orders in ERP system.
• Create returns (ARR & PCF) in our SAP system and arranging returns with the system of the carriers and following up ensuring the products arrive back.
• Handle both internal and external communications via email and phone.
• Ensure that all incoming phone calls and emails are answered in a timely manner.
• Assign customer requests to adequate departments and teams.
• Trigger picking and packing activities with the warehouse team.
• Coordinate and arrange local deliveries, including preparing the needed documents.
• Track product movements and maintain accurate tracking and shipping logs.
• Attend to customers' inquiries regarding shipment status.
• Maintain compliance with quality standards, ensuring that all deliveries meet applicable regulations and customer expectations.
• Assist with additional tasks and responsibilities as needed.