Order Processing Officer

Job Responsibilities

• Execute Spare Part and Service Order Processing for the Southeast Asia region.
• Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking.
• Provide customer service support to internal teams and direct customers, addressing inquiries promptly.
• Follow up on account receivable to maintain strong credit performance.
• Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms.
• Oversee and manage the return-of-material process.
• Address customer feedback, complaints and requests for service remedies.
• Perform additional duties and responsibilities as business needs evolve.
• Provide efficient and effective Customer Service to internal and external Customers.
• Responsible for Southeast Asia region order processing and shipping arrangement.
• Ensure on-time delivery based on customer request delivery date.
• Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers

Qualifications

• Diploma or Degree in Supply Chain or Logistics.
• Minimum 3 years’ experience in supply chain or order fulfilment environment.
• Strong PC and software knowledge (MS Word, Excel, PowerPoint, MS Office.
• Knowledge of SAP (SD Module, Stock, Procurement).
• Good knowledge in incoterm and freight management
• Excellent analytical, problem solving and organizational skills
• Proficient in English