Circle K Business Centre is a Shared Services Centre that supports Circle K Europe’s operations through a wide range of services in finance and control, information technology, human resources, transportation fuels, and customer service.  

Circle K is part of the Canadian company Alimentation Couche-Tard Inc. (Couche-Tard), one of the world’s largest publicly traded convenience store retailers, listed on the Toronto Stock Exchange (TSE). The company operates in North America, Europe, Asia, and the Middle East. It has approximately 12,300 locations in its network across North America (United States and Canada), Europe (Norway, Sweden, Denmark, Ireland, Poland, the Baltic countries), Asia, and the Middle East. We are a family of over 100,000 team members making our customers’ lives easier around the world.  

To ensure the best service for our customers, we are looking for:  
   

Customer Service Representative with French 

Main Duties: 

• Handle inbound and outbound customer inquiries via phone, email, and post, ensuring timely and professional support.  

• Manage customer operational issues and resolve inquiries efficiently.  

• Provide customer service for B2B and B2C customers, including customer agreements, wholesale process coordination, loyalty programs, pricing and discounts, payment orders, credit limits, fuel cards, invoices, reports, customer complaints, and other service-related inquiries.  

• Maintain and update customer information in databases and IT systems, including JDE, JDE CRM, Salesforce (SFDC CRM), ServiceNow, and other relevant ERP, CRM, and ticketing systems.  

• Register and maintain customer contacts, complaints, requests, and case information, ensuring accurate and timely data entry.  

• Take ownership of customer complaints and issue resolution, collaborating with internal stakeholders to provide effective solutions and ensure clear customer communication.  

• Cooperate with internal departments and external partners to ensure high-quality customer service and participate in quality assurance activities, including call calibration.  

• Participate in customer service projects and continuous improvement initiatives in line with business priorities.  

• Prepare and maintain customer service documentation, procedures, and written responses to customer inquiries and complaints.  

• Meet agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, and productivity targets while delivering a high level of customer satisfaction.  

• Provide backup support for team members during planned and unplanned absences.  

• Perform duties on a shift basis (morning or evening shifts) when required by business needs.  

• Ensure continuity of customer service by participating in the agreed on-call or extended working hours schedule, with additional compensation provided in accordance with company policy. 

Responsibilities: 

• Perform all duties and responsibilities in accordance with this job description.  

• Exercise assigned responsibilities and authority in a professional and ethical manner.  

• Maintain the confidentiality of customer, company, and business information, ensuring compliance with GDPR and the Company's data protection and confidentiality policies.  

• Comply with all applicable laws, regulations, the Employment Contract, company policies, and internal procedures.  

• Adhere to the Company's Code of Conduct, workplace rules, and organizational standards.  

• Follow all health, safety, and occupational hygiene requirements.  

• Deliver performance in line with agreed KPIs, SLAs, quality standards, and productivity targets, while maintaining a high level of customer satisfaction.  

• Contribute to a positive, collaborative, and customer-focused working environment. 

 Cooperation with other Structural Units and/or Cooperation Partners:

• Customer Service and Sales units  

• Finances and Control department  

• Retail Sales Operations  

• External cooperation partners  

Requirements: 

Education & Experience 

• Bachelor's degree preferred.  

• Previous experience in Customer Service, Shared Services, or a Contact Center environment.  

• B2B customer service experience is an advantage.  

Languages 

• Very good French language skills (minimum C1 level) – spoken and written.  

• Very good English language skills (minimum B2 level) – spoken and written.  

Technical Skills 

• Good IT skills, including Microsoft Office (especially MS Excel).  

• Experience working with ERP, CRM, and ticketing systems, such as SAP, JDE, JDE CRM, Salesforce (SFDC CRM), ServiceNow, or similar.  

Competencies 

• Very good communication and customer service skills.  

• Very good analytical and problem-solving skills.  

• Empathy, active listening, and the ability to build positive customer relationships.  

• Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.  

• Ability to work independently as well as collaboratively in an international team. 

What do we offer?    

• Contract of employment   

• Annual bonus   

• Private medical care   

• Cafeteria Platform/Multisport   

• Language lessons subsidized by the company   

• Group insurance   

• Two additional days off (Good Friday, Friday after Corpus Christi) – with the possibility of exchanging for other holidays 

• Employee Referral Bonus Program 

• Attractive discounts for products and services at our stations   

• Employee stock purchase plan   

• Employee Assistance Program (Lyra)   

• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6   

• Trainings & possibility to develop skills in a wide international environment   
     

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely – we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.   
  

Check who we are here: https://youtu.be/td-QGnNnvW0   
  

Want to know even more about us? Take a look at our career page: https://workwithus.circlek.com/global/en/businesscentrewarsaw   
  
 

Interested? 

We encourage you to apply.  

We know great companies are built from within, by great people like you.

Come grow with us!   
We´re looking forward to your application.

We hereby inform that in the company Circle K Business Centre Poland sp. z o.o. with registered office in Warsaw an Internal Notification and Follow-up Actions Procedures applies.   

The document describes rules for reporting violations of law by whistleblowers. Full content of the above-mentioned Procedure is available here:  https://www.circlek.pl/o-nas/procedury-zgloszen