Google Workspace Admin - Software Engineer

Make an Impact We are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem. What you will do in this role Application Support & Incident Management Provide high-quality application support ensuring adherence to SLAs for response and resolution times Manage incidents and service requests through ITSM tools in line with IT Operations policies and procedures Troubleshoot and resolve low to medium complexity issues across collaboration platforms Analyze business impact of incidents and ensure minimal disruption to users through timely resolution Collaboration Tools Administration 1-3 years of exp in Google Workspace Administration Support and maintain collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar tools Perform user administration, access management, and system configurations Track application updates and manage version control to ensure system stability Stakeholder Communication & Service Excellence Provide clear, timely communication to users and stakeholders on incidents, updates, and resolutions Build strong relationships with internal stakeholders to enhance service delivery and user satisfaction Deliver a high standard of customer service while managing competing priorities Documentation, Governance & Continuous Improvement Maintain accurate and up-to-date support documentation and knowledge base articles Ensure compliance with change and release management processes Monitor service metrics and suggest improvements to enhance performance and efficiency Participate in rotational on-call support as required Who You Are Hands-on experience as a Google Workspace Administrator Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms Experience in end-user support across multiple technologies in a global environment Familiarity with ServiceNow or equivalent IT Service Management tools Understanding of change management, release management, and software development lifecycle Strong analytical, troubleshooting, and problem-solving skills Excellent verbal and written communication skills with the ability to explain technical concepts in business terms Strong customer service mindset with the ability to manage stakeholders effectively What We Offer Competitive compensation and benefits package Support for work-life balance, including time-off programs Hybrid work opportunities, where applicable Learning and development support Employee product discounts An inclusive, collaborative, and values-driven workplace