AVP Product Development

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Gallagher Bassett’s client-facing systems are industry-leading, consistently recognized by independent reviewers. As VP of Product Development – Client Facing Systems, you will have the chance to shape the future of these award-winning systems, including innovations great and small that will make them differentiating offerings for Gallagher Bassett for years to come. Responsibilities: Proposes and gains leadership buy-in on a clear vision for core product innovation globally ensuring continual improvement in terms of system usability, functionality, flexibility, security, and distinctiveness — ultimately driving system usage and client satisfaction. Ensures the voice of business stakeholders (e.g., clients and GB Client Services) are heard and that their needs are represented in the vision Deconstructs product vision into achievable product roadmap and feature blueprints, aligning with delivery (IT) teams on technical feasibility Establishes product roadmaps (internal and external) and keeps these up to date Acts as business owners throughout the development process to ensure that decisions (both major and detailed) are made in furtherance of the product vision Oversees implementation of core product vision in partnership with execution functions (e.g., Gallagher Bassett (GB) IT, Analytics, Data Science; and technology/vendor partners) Aligns with GB IT on technical platform(s) to meet core product needs where an existing platform is insufficient Influences vendor and partner product direction, both formally and informally, to the benefit of GB and to fulfill the product roadmap Sets direction for product marketing materials, providing sales and marketing personnel key points of differentiation that should be highlighted Respond to RFP/RFIs regarding the product vision and roadmap Manages the product on a day to day basis, including: Performing release management, including communications with users and stakeholders about core product changes and improvements Providing direction on prioritization of product-related work Acting as business owner during outages or technical issues (prioritize the need based on criticality / impact to end users and cost to resolve) Acting as subject matter expert for sales, marketing, and user support Owns and manages the product budget, including forecasting, tracking spend, and ensuring investments align with the product vision and business priorities Manages vendor contracts and relationships, including negotiating terms, overseeing service levels, and holding vendors accountable to their commitments About You Required: Minimum 8 years of relevant professional and/or technical experience, including experience leading product and/or technology initiatives. Minimum 5 years of relevant experience with client-facing systems. Strong analytical, problem solving, communication, and critical thinking skills. Strong understanding of product development and product management principles. Strong experience developing and maintaining product roadmaps. Proven experience managing projects and working in an agile manner. Technical fluency with regard to client-facing systems and/or business intelligence technology platforms. Knowledge of emerging business intelligence / analytics topics and trends, including their potential application to insurance. Bachelor's degree; 6 years professional experience with quantitative analysis. Less than 20% travel. Highly polished presentation skills. Preferred: Degree in a related field. Background in claims, insurance, or financial services. Experience working in an agile product development environment. Work traits: Adroitly pivots from visionary thinking (creative, high-level thinking; unconstrained by the today’s technical reality) to technical implementation (practical, detail-oriented) depending on the situation. Combines empathy (“putting yourself in the users’ shoes”) with creativity to deliver a better product and higher client satisfaction. Communicates in a clear, structured manner. Breaks down large problems or challenges into bite-sized chunks that can be more easily solved; able to communicate such problem-solving frameworks to others. Delegates to others as appropriate (e.g., to support team for user questions). Sets clear expectations with delivery functions to ensure their work deliverables meet product goals. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Required: Minimum 8 years of relevant professional and/or technical experience, including experience leading product and/or technology initiatives. Minimum 5 years of relevant experience with client-facing systems. Strong analytical, problem solving, communication, and critical thinking skills. Strong understanding of product development and product management principles. Strong experience developing and maintaining product roadmaps. Proven experience managing projects and working in an agile manner. Technical fluency with regard to client-facing systems and/or business intelligence technology platforms. Knowledge of emerging business intelligence / analytics topics and trends, including their potential application to insurance. Bachelor's degree; 6 years professional experience with quantitative analysis. Less than 20% travel. Highly polished presentation skills. Preferred: Degree in a related field. Background in claims, insurance, or financial services. Experience working in an agile product development environment. Work traits: Adroitly pivots from visionary thinking (creative, high-level thinking; unconstrained by the today’s technical reality) to technical implementation (practical, detail-oriented) depending on the situation. Combines empathy (“putting yourself in the users’ shoes”) with creativity to deliver a better product and higher client satisfaction. Communicates in a clear, structured manner. Breaks down large problems or challenges into bite-sized chunks that can be more easily solved; able to communicate such problem-solving frameworks to others. Delegates to others as appropriate (e.g., to support team for user questions). Sets clear expectations with delivery functions to ensure their work deliverables meet product goals.

Gallagher Bassett’s client-facing systems are industry-leading, consistently recognized by independent reviewers. As VP of Product Development – Client Facing Systems, you will have the chance to shape the future of these award-winning systems, including innovations great and small that will make them differentiating offerings for Gallagher Bassett for years to come. Responsibilities: Proposes and gains leadership buy-in on a clear vision for core product innovation globally ensuring continual improvement in terms of system usability, functionality, flexibility, security, and distinctiveness — ultimately driving system usage and client satisfaction. Ensures the voice of business stakeholders (e.g., clients and GB Client Services) are heard and that their needs are represented in the vision Deconstructs product vision into achievable product roadmap and feature blueprints, aligning with delivery (IT) teams on technical feasibility Establishes product roadmaps (internal and external) and keeps these up to date Acts as business owners throughout the development process to ensure that decisions (both major and detailed) are made in furtherance of the product vision Oversees implementation of core product vision in partnership with execution functions (e.g., Gallagher Bassett (GB) IT, Analytics, Data Science; and technology/vendor partners) Aligns with GB IT on technical platform(s) to meet core product needs where an existing platform is insufficient Influences vendor and partner product direction, both formally and informally, to the benefit of GB and to fulfill the product roadmap Sets direction for product marketing materials, providing sales and marketing personnel key points of differentiation that should be highlighted Respond to RFP/RFIs regarding the product vision and roadmap Manages the product on a day to day basis, including: Performing release management, including communications with users and stakeholders about core product changes and improvements Providing direction on prioritization of product-related work Acting as business owner during outages or technical issues (prioritize the need based on criticality / impact to end users and cost to resolve) Acting as subject matter expert for sales, marketing, and user support Owns and manages the product budget, including forecasting, tracking spend, and ensuring investments align with the product vision and business priorities Manages vendor contracts and relationships, including negotiating terms, overseeing service levels, and holding vendors accountable to their commitments