Vice President - Customer Success / NY
Job Description
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
• Take P&L responsibility for a for a portfolio of F500 clients,
• Complete ownership of strategic planning, roadmap for growing the accounts.
• Initial account analysis following by quarterly growth targets.
• Take ownership to grow revenue at existing key accounts and mine new accounts and customers
• Take ownership on key metrics such as Project Profitability and Revenue growth
• Bottom line accountability for Governance and Customer Satisfaction in Project interactions
• Maintain the customer satisfaction score on an average of 4.0 & above (out of 5)
• Manage the portfolio and guide the delivery team to ensure successful execution for the respective account
• Initiate and delivery of projects in conjunction with dedicated DMs or shared DMs
• Interact with Pre-Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done
• Fair evaluation of the team and eliminating constraints towards successful project execution