Senior Integrated Specialist (Digital/Workflow)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Diagnostics

Responsiblities:

Digital 

• Provide IT insights and proposals for digital projects, and support customer presentations.
• Solutions design for offering the digital solutions functions and products
• Digital products troubleshoot and provide support for networking devices and virtual machine infrastructure.
• Perform application support and configuration of digital/automation products

Workflow

• Conduct simulation analysis - TAT estimation and support proposals, presentations 
• Tender reviews for LAS projects
• Perform layout drawing to visualize ideal layout and workflow to customers 

Quality & Process Control

• Manage quality and service issues (QN/SBN) for licensed IT & Automation products, standardize technical documents (implementation, process), and support case escalation to regional/global teams.

Marketing

• Facilitate marketing events related to digital and automation solutions.
• Collaborate with the sales team to strategically promote digital and automation solutions.
• Conduct customer site visits to analyze and document specific requirements.

Training

• Conduct internal trainings/workshops on IT/automation
• Provide support for external customer events and workshops.
• Deliver customer training for automation instruments and various digital solutions

Education

• Bachelor’s Degree in Science/Healthcare/Information Technology or related disciplines

Experience 

• At least 3 years experience in marketing / application /product support in IVD or related field

Skills

• Good presentation skill
• Good negotiation and influencing skill
• Team player with good communication and interpersonal skill
• High computer literacy and technical ability

Language

• Fluent speak of Cantonese, Mandarin and English

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.