Job Description
Are you ready to make your mark in the world of Formula 1?
At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.
Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.
Role Overview:
We’re looking for a proactive and commercially minded Ticketing Executive to join our Hospitality team at an exciting time of growth. This role offers the opportunity to go beyond day-to-day operations and play a key part in shaping how we work, optimise performance, and deliver an outstanding customer experience.
Reporting to the Senior Manager, Ticketing & Sales Operations, you’ll take ownership of the day-to-day relationship with our ticketing partner, acting as a key link between internal teams and external stakeholders. You’ll help ensure the platform is being used to its full potential - identifying opportunities to improve efficiency, maximise sales performance, and deliver a seamless and high-quality experience for customers.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to make a genuine impact - bringing fresh ideas, identifying smarter ways of working, and going beyond the traditional expectations of a ticketing role to help drive commercial success.
- Act as the primary day-to-day contact for the ticketing partner, building a strong working relationship and ensuring service levels are met.
- Support the setup, maintenance and optimisation of the ticketing platform to ensure operational efficiency and a high-quality customer journey.
- Manage ticketing operations across on-sale activity, inventory updates, issue resolution and general platform administration.
- Monitor sales, performance and operational data, producing regular reports and insights to support decision-making and commercial goals.
- Work closely with internal teams and external partners to resolve ticketing issues quickly and accurately.
- Carry out quality checks on ticketing setup, pricing, offers and customer communications to ensure accuracy and consistency.
- Identify opportunities to improve processes, reporting and platform performance, recommending practical solutions where appropriate.
- Support reconciliation and other administrative processes linked to ticketing activity and partner performance.
What Are We Looking For?
Personal Qualities
In this role it is essential that you are:
- Highly organised and proactive.
- Solutions-focused with strong problem-solving skills.
- Comfortable working in a fast-paced environment.
- Collaborative and service-oriented.
- Committed to accuracy, continuous improvement and delivering a positive customer experience.
Experience
Prior to the role it would be essential that you:
- Previous experience in a ticketing operations role within sport, entertainment or live events.
- Experience producing reports and analysing sales or operational data.
- Experience handling customer queries and escalations.
Knowledge & Skills
Prior to the role it is essential that you demonstrate:
- Working knowledge of ticketing platforms and systems, including event setup, inventory management and platform administration.
- Strong attention to detail, with the ability to manage multiple tasks accurately and to deadlines.
- Good understanding of customer service principles and experience handling customer queries and escalations.
- Commercial awareness and an understanding of how operational decisions can affect profitability.
- Proficiency in Microsoft Excel and other business reporting tools.
- Confident communication skills with the ability to manage relationships with external partners and internal stakeholders.
Career Progression - Where Can You Go Next?
Your next career move could include progressing into a Senior Ticketing Executive or to become a Ticketing Manager.
Why join the force behind the sport?
Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:
Private Healthcare scheme
Dental Care
4 x Grand Prix Paddock passes per season
Enhanced maternity/paternity leave and other family planning policies
A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill
Free healthy snacks in our offices
Subsidised canteen in Biggin Hill, serving breakfast and lunch
25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
Opportunities to develop and request training for your role via our in-house Learning and Development team
Discount on F1 merchandise
Discount at F1’s experiences including F1 Arcade and F1 Drive
Perkbox benefit portal and more
Division:
Commercial