Customer Service Representative

    Summary of Job Reporting to the Regional Customer Service Manager, the Customer Service Representative is responsible for sales and service support of an assigned area. Looking for a motivated employee for a fast-paced, growing company that is adaptive to changes.   Essential Functions and Responsibilities Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers. Services all needs of Pregis Corporation customers with primary responsibility for assigned areas. Acquire and maintain product and technical knowledge. Develop and maintain customer contacts and administer service policies. Work with Inside Sales, PQA’s, and AMs on customer pricing. Process orders, sample requests, etc., and maintain related information within the appropriate computer system Manage heavy call volume and high email traffic to support customers. Complete written documentation such as credits, debits, complaints, quotes, etc. Provide price quotes according to established limitations. Update and maintain price pages as needed. Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations. Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary. Administer assigned customer requests. Develop and maintain a relationship with customer base to retain/build business. Develop and maintain a partnership with the outside Account Managers to build the business. Perform inside sales functions when necessary. Adhere to company policies and procedures. Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry Competency (Knowledge, skills, and abilities) Excellent verbal and written communication and telephone skills Proficiency with computers (Microsoft Office 365, SAP) Excellent organizational/prioritization skills Solutions oriented Results focus   Position Type Full time requiring onsite presence Hours vary based on operational needs Potential requirement to work outside of normal working hours Approximately 10% travel   Education and Experience 2-to-4-year degree desirable, or related years of experience 2 to 4 years’ experience in customer service, business/marketing or related field Manufacturing background preferred SAP experience recommended Excellent verbal, written communication, and telephone skills #rtu1