IT - Entry Level Help Desk Technician

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

Basic Function: This entry-level position provides first-line technical support for resort staff, guest-facing systems, computers, printers, phones, Wi-Fi, and other hospitality technology systems. The ideal candidate is eager to learn, has strong communication skills, and is comfortable working in a fast-paced hospitality environment

Essential Job Functions - the basic job duties a team members must be able to perform:

1. Provide first-level technical support for resort staff and hotel systems 
2. Troubleshoot basic computer, printer, phone, network, and Wi-Fi issues 
3. Assist users with Microsoft 365, email, password resets, and account access 
4. Support guest-facing technology including TVs, internet access, and mobile devices 
5. Escalate complex technical issues to senior IT staff as needed 
6. Document support requests and resolutions through the help desk ticketing system 
7. Assist with setup and deployment of computers, monitors, phones, and peripherals 
8. Perform routine maintenance, updates, and equipment checks 
9. Maintain a professional and service-oriented attitude when assisting guests and employees 
10. Follow IT policies, security procedures, and operational standards 

Minimum Requirements:

Basic understanding of Windows computers, Microsoft Office, and general networking concepts. Strong customer service and communication skills. Ability to troubleshoot technical issues with patience and professionalism. Willingness to learn hospitality technology systems and IT best practices. Ability to lift and move computer equipment up to 35 lbs occasionally. Reliable transportation and dependable attendance. Previous customer service or technical support experience is a plus, but not required 

Supervision Exercised: None

Supervision Received: Director of Information Technology 

Responsibility & Authority:

1. Ability to work effectively with all team members and guests

2. Good communication with department managers

3. Good working relationship with vendors

4. Absolute integrity and confidentiality

Physical Requirements:

50% Sitting

50% Walking, bending & standing

Lifting/Carrying up to 50 lbs.

Hearing and manual dexterity

Distance vision 1-3 feet

Ability to work effectively during day and night as necessary

Ability to drive golf cart