Retail Project Manager/Extended Reality (Japan)

• Lead or support go-to-market planning, including launch readiness, channel activation, system set-up, marketing coordination, and cross-functional execution. 

• Conduct market, customer, competitor, and operational analysis and identify adoption barriers, localization needs, market constraints and operational gaps  

• Translate market insights into recommendations for product roadmap, commercialization priorities, and market improvement actions 

• Develop and adapt product positioning, messaging, and value propositions for the local market in alignment with the global XR team 

• Align cross-functional local stakeholders, including sales, marketing, operations, commercial, customer service, and regulatory 

• Local project management for market enablement incl. tracking readiness, launch progress, and execution quality 

• Lead coordination of the local rollout of online journey 

• Steer offline retail enablement in the market, including ECP selection, onboarding, staff training, and quality audits. 

• Create sales enablement tools such as product narratives, training materials, launch toolkits, and competitive guidance for commercial teams. 

• Handle customer escalation cases in alignment with local stakeholders, for example customer service, regulatory, and marketing. 

• Monitor customer feedback, adoption performance, and business KPIs after launch, and refine local execution accordingly. 

• Lead implementation of local improvement initiatives and informs XRX about improvement needs. 

• Ensure close alignment with the global team to define support needs 

 Education / Professional Certification 

• Bachelor’s or Master’s degree in Business, Marketing, Digital Commerce, or related field 

Experience 

• 3+ years of relevant professional experience managing omnichannel retail, product marketing, product management, online / offline retail, omnichannel operations, project management, stakeholder management 

• Proven track record in optical or health care industry a plus  

• Experience with international rollouts and omnichannel strategies 

• Optional: Experience with consumer tech, medical device, optical retail 

Knowledge / Skills / Other characteristics 

• Proven track record in successfully managing multi-workstream initiatives or roadmap-related programs in a retail or B2B2C context 

• Experience managing local rollouts and coordinating cross-functional stakeholders in a matrix organization. 

• Strong understanding of product marketing fundamentals, including segmentation, positioning, messaging, launch planning, and go-to-market execution. 

• Excellent communication and cross-functional leadership skills; capable of influencing at multiple levels 

• Ability to identify operational gaps, localization needs, and market constraints and translate them into practical actions. 

• Strong stakeholder management skills across sales, marketing, customer service, regulatory, retail operations, and global teams. 

• Analytical mindset with the ability to track readiness, execution quality, launch performance, and customer issues in a structured way. 

• Optional: Experience in offline retail enablement, including partner or store onboarding, training coordination, and quality follow-up. 

• Commercial orientation, customer focus, and the ability to work effectively in fast-changing and ambiguous environments 

• Analytical and commercially minded; able to connect data-driven insights with strategic decision-making 

• Entrepreneurial and curious, comfortable navigating ambiguity and building new processes in a corporate environment 

• High degree of accountability and ownership – able to own topics end-to-end, make decisions within scope, and deliver results independently  

• Comfortable working in fast-changing, ambiguous settings and taking ownership to move topics forward 

• Strong verbal and written Japanese & English skills (C1-C2) 

Working conditions & Other Attributes. 

Hybrid working  

Holidays and Leave 

Paid Leave: 2–14 days in the first year, increasing to 21–25 days based on years of service 

Public Holidays: Approximately 125 days per year, including Saturdays, Sundays, national holidays, and year-end/New Year holidays (December 29–January 4). Additional special leave for celebrations and bereavement. 

Working Hours 

Standard Hours: 9:00–17:30 (including 1-hour break; 7.5 hours of actual work per day) 

Overtime: Required based on business needs; overtime allowance provided 

Compensation 

Annual Salary: ¥5,700,000–¥10,000,000 (including bonus and allowances; based on skills and experience) 

Monthly Salary: ¥400,000–¥600,000 

Bonus: Yes 

Salary Increase: Yes