Application Support Specialist

The DBVA platform is central to the Business Value Assurance function within IFS and the partner community, used daily by 100+ employees. This role will ensure smooth day-to-day operations and the adoption of the platform. You will act as the bridge between users and the technical team, supporting reporting, documentation, training and communication to maximize business value. You will be part of a small, fast-moving, high-impact team where self-drive, curiosity and a willingness to learn are essential.

Beyond supporting users, maintaining reports, and enabling adoption, the role offers the opportunity to grow into areas such as analytics, change enablement, and AI-augmented support, helping shape how the platform evolves and delivers value over time.

Responsibilities include first-line support, maintaining reports, preparing user documentation and creating training and communication materials. The specialist ensures end users have the tools, knowledge and support they need to use the platform effectively while collaborating with engineers to drive improvement.

Key Responsibilities:

• Provide first line support for business users: trouble shoot, access and guidance
• Maintain and update reports connected to the platform
• Create and maintain user documentation, FAQs and training materials
• Deliver training sessions and communication about new features or updates
• Collect feedback from business users and channel to technical teams
• Collaborate with engineer on minor fixes, monitoring and incident resolution
• Ensure user adoption and act as advocate for platform usability

Essential:

• Bachelor’s in IT, Business Information Systems, Communications or equivalent
• 2-5 years in application support, consulting, training, business systems or IT enablement role
• Experience working between business stakeholders and technical teams
• Experience in reporting, documentation or training delivery
• Experience providing application/system support
• Strong English

Desirable:

• Maintained or created reports (PowerBI, SQL Basics)
• Shown ownership of processes (support, FAQs etc.)
• Technical awareness: Familiar with cloud apps, DevOps concepts
• Helpdesk/support/consulting background
• Knowledge and experience of Microsoft Fabric
• Knowledge about automation (Power Automate or similar)
• Workshop and training session experience
• Project coordination exposure
• Exposure to Azure or similar

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.