Guest Experience Curator - Twin Farms

The Guest Experience Curator serves as the pre-arrival steward of each guest’s stay, thoughtfully shaping the experience in advance so that every detail feels intentional, personal, and seamless. Unlike traditional concierge roles that focus on off-property access, this position centers on designing the on-property journey, from arrival logistics and dining preferences to activities, spa experiences, and meaningful celebrations.

This role is well-suited for hospitality professionals who have honed their craft in Forbes Five-Star, Relais & Châteaux, or similarly refined environments and who understand that true luxury is anticipatory, understated, and deeply human.

• Experience in Forbes Five-Star, Relais & Châteaux, or comparable luxury hospitality environments
• A refined service style rooted in professionalism, discretion, and emotional intelligence
• Exceptional organizational skills and attention to detail, with the ability to manage multiple guest journeys simultaneously
• Clear, confident communication skills suited to high-expectation guests and collaborative service teams
• Sound judgment and the ability to make thoughtful, independent decisions aligned with luxury service standards
• Resourcefulness, adaptability, and calm presence in a high-touch hospitality environment
• Flexibility and reliability, including availability to work weekends and holidays

Education & Training

• High school diploma or equivalent required
• Valid driver’s license with a clean driving record

Working Conditions

• A balance of focused pre-arrival planning and collaborative coordination
• Close interaction with multiple departments across the property
• Typical shifts are 8–9 hours and include weekends and holidays
• Occasional schedule flexibility required based on operational needs
• Partial hybrid work available for Vermont and New Hampshire residents

At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include:

• Health, dental, and vision insurance with employer contributions

• Complimentary life insurance

• 401(k) retirement plan with employer match

• Paid vacation, holidays, and sick time

• Employee Assistance Program (EAP) with confidential support and resources

• Relocation and travel assistance for select roles

• Daily staff meal

• Training, professional development, and tuition assistance

• Competitive wages

• Employee referral bonuses

• Exclusive dining and lodging privileges

Because taking care of our people isn’t a perk,it’s a tradition.