Customer Service Agent

Skillbridge Academy is seeking a professional and customer-focused Customer Service Agent to join our growing team in Los Angeles. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience throughout every interaction.

The ideal candidate is organized, detail-oriented, and committed to delivering outstanding service while supporting the company's mission and goals.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information regarding services, programs, and company policies.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain detailed and accurate customer records.
• Process customer requests and follow up to ensure satisfaction.
• Collaborate with internal departments to address customer needs effectively.
• Assist with administrative tasks related to customer support operations.
• Contribute to maintaining a positive and service-oriented environment.

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities effectively.
• Problem-solving mindset with attention to detail.
• Proficiency with computer systems and standard office applications.
• Ability to work both independently and as part of a team.
• Positive attitude and commitment to professional excellence.

• Competitive salary ($35,000 – $39,000 annually).
• Career growth and advancement opportunities.
• Ongoing professional development and skills enhancement.
• Supportive and collaborative work environment.
• Comprehensive training and onboarding.
• Opportunity to work with a dedicated and mission-driven team.
• Stable full-time employment with long-term growth potential.