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Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
EgyptPosted 17 months ago
Full-timehybrid
No longer available
Job Description
- Operates in a Call Centre environment where the interface with customers is over the telephone.
- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Handling escalation customer complaints
- Managing priority customers segment calls.
Handling maintenance activities such as Credit cards replacements, Debit card replacements, CRM follow ups, etc…
- University Graduate (preferably with some finance / banking or math’s component).
- Bilingual.
- Minimum of 1 years’ experience in preferably Call Center.
- Last year performance rating should be “On Target” or above.
- Flexible to work in shifts
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.