Key responsibilities

• Develop and implement regional service lifecycle strategies aligned with global GE Healthcare objectives and local market needs, with a strong focus on driving growth of service upgrades across LATAM.
• Lead the strategy and execution of upgrade offerings, particularly for high-impact modalities such as MRI, ensuring alignment with customer needs and business objectives.
• Act as the regional product leader for service lifecycle and upgrades, integrating commercial, technical, and global strategies.
• Manage the introduction, maintenance, and end-of-life phases of all service offerings for medical equipment across LATAM.
• Partner closely with commercial teams to drive revenue growth through lifecycle and upgrade opportunities.
• Serve as the key liaison between LATAM and Global Markets, ensuring alignment on lifecycle strategies and priorities.
• Lead cross-functional teams including engineering, sales, marketing, and field service to ensure seamless service execution.
• Define and monitor key performance indicators (KPIs) for service quality, customer satisfaction, and financial performance.
• Identify and implement process improvements to enhance service delivery efficiency and effectiveness.
• Manage relationships with key customers and stakeholders, addressing escalated service issues and ensuring resolution.
• Develop and manage the regional service budget, forecasting resource needs and optimizing expenditures.
• Ensure compliance with all regulatory requirements and company policies related to service operations in LATAM.
• Provide leadership to service teams across the region, fostering a culture of excellence and continuous improvement.
• Analyze market trends and competitive landscapes to identify new service and upgrade opportunities and potential threats.

What you need

• Bachelor's degree in Engineering, Business Administration, or a related technical field. Master’s degree preferred.
• Minimum of 5 years of experience in the medical device or healthcare industry.
• Experience in service management, product lifecycle management, or similar roles.
• Strong technical background in imaging modalities, ideally MRI (experience as a Field Service Engineer in MRI is highly desirable).
• Proven experience in commercial or customer-facing roles, with the ability to drive business growth.
• Demonstrated leadership experience (minimum 3 years).
• Knowledge of the Latin American healthcare market and regulatory environment.
• Demonstrated ability to develop and execute strategic plans and achieve operational and commercial targets.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to influence, coordinate, and collaborate across cross-functional and regional teams.
• Basic financial acumen to support business case development and lifecycle planning.
• Fluency in English (required); Spanish and Portuguese are highly desirable.
• Ability to travel frequently within the LATAM region.
• Proficiency in project management methodologies and tools.