Support and Configuration Analyst

The Support & Configuration Engineer/Analyst will be involved in the upgrade and ongoing support of the MultiCash Banking Application within a large enterprise environment.

The role focuses on supporting the migration process from version 4 to version 5, as well as handling client incidents and technical requests.

This position combines technical troubleshooting skills with client-facing communication, ensuring smooth upgrades and proper functioning of the application across client environments.

Responsibilities:

• Support the upgrade process of MultiCash application (v4 → v5) on client environments
• Investigate and resolve technical tickets/incidents reported by users
• Perform basic technical analysis (software & hardware) to identify root causes of issues
• Communicate with clients to:

o understand technical requirements

o explain compatibility constraints (e.g. OS requirements such as Windows versions)

• Ensure proper installation, configuration and functionality of the application
• Collaborate with internal teams to ensure adherence to project timelines
• Document solutions and update internal knowledge base when needed

• Previous experience in technical support / IT support / configuration role
• Technical understanding of software & hardware environments
• Ability to perform rudimentary technical analysis (not business analysis)
• Strong communication skills – ability to interact directly with clients
• Problem-solving mindset and adaptability
• Familiarity with operating systems (e.g. Windows compatibility topics)
• Experience with MultiCash / similar applications is a plus
• Category B driving license – preferred

Working Conditions

• Remote work setup (team works predominantly from home)
• Occasional on-site presence may be required at the beginning
• Client visits mainly in Bucharest, with limited travel depending on team allocation
• Standard working hours

Team & Project Context

• Team size: ~5 engineers + manager
• Fast-paced environment with ongoing upgrade activities
• Opportunity to work on a critical application roll

Benefits:

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical subscription
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings