Digital Operations Manager

About the Role 

Kensington Tours is looking for a highly organized, execution-driven Digital Operations Manager to help power and scale our global digital ecosystem. 

This role sits at the center of Marketing, Technology, Content, and Digital Production ensuring our websites and campaigns launch flawlessly, stay optimized, and deliver a premium brand experience at every touchpoint. 

You’ll own the operational engine behind kensingtontours.com, managing publishing workflows, digital governance, QA, and cross-functional coordination across internal teams and external partners. You’ll also play a key role in evolving the digital experience itself by maintaining scalable CMS templates while partnering on new component ideas, page enhancements, and UX improvements through Figma and collaborative design thinking. 

This is an ideal opportunity for someone who thrives in fast-paced environments, enjoys process-driven and repeatable work, has a sharp eye for detail, and can also think creatively about how digital experiences can continuously improve. 

What You'll Do 

• Own content publishing and digital production across kensingtontours.com.  
• Manage and maintain scalable CMS templates, reusable page structures, and publishing workflows across the website ecosystem.  
• Create and update Figma files and wireframes that bring templates, modules, and digital experiences to life.  
• Partner with Marketing, Product, and Technology teams to recommend and evolve new website features, components, and UX improvements.  
• Lead end-to-end QA and release coordination, ensuring accuracy, functionality, responsiveness, and brand consistency before every launch.  
• Manage CMS governance including taxonomy, templates, workflows, page structures, and publishing standards.  
• Serve as the operational bridge between Marketing, Technology, Product, and external agency partners.  
• Drive website governance through ongoing audits, link management, redirects, compliance checks, and content health monitoring.  
• Build and improve scalable operational processes that reduce friction, eliminate bottlenecks, and improve speed-to-market.  
• Coordinate stakeholders, timelines, approvals, and release readiness to keep digital initiatives moving efficiently.  
• Support a culture of operational excellence, accountability, and continuous improvement across the digital experience.  

What You Bring 

• 5-8 years of experience in digital operations, web production, content operations, UX production, or digital project management within a complex digital environment.  
• Hands-on experience working within CMS platforms (enterprise or headless CMS experience is a strong asset).  
• Experience working in Figma to create, maintain, or evolve digital templates, wireframes, page layouts, or UX concepts.  
• Strong process orientation with the ability to manage repetitive operational tasks with consistency, accuracy, and attention to detail.  
• Strong project management and organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.  
• Experience leading or coordinating UAT, managing defect tracking, facilitating IT sign-offs, and supporting successful go-live releases.  
• Familiarity with QA methodologies, web governance practices, accessibility standards, and digital brand guidelines.  
• Ability to identify opportunities for operational improvement and proactively recommend solutions.  
• Strong communication skills and confidence working cross-functionally with Marketing, Technology, Product, and external partners.  
• Experience within travel, luxury, e-commerce, or high-consideration purchase industries is considered an asset.  

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.