Lead Engineer

The Lead Engineer shall establish, refine, and oversee IT service delivery to internal and external customers. The CE provides oversight for the development, deployment, monitoring, maintenance, upgrade, and support of all cloud and on-premise LAN/WAN and IT infrastructure systems, including telecommunications, servers, storage, network, operating systems, hardware, software, and peripherals. The CE shall ensure that policies and processes are in place to deliver consistent, efficient, and effective services. The CE shall engage customers, evaluate their feedback, and develop quality improvement processes.