Customer Experience Manager
Job Description
Join our Family
At Stars and Strikes, we’re focused on making sure you have a great time. We strive to create an exciting environment, where people can come relax, have fun, and receive outstanding service. We want you to leave with a smile on your face!
About Us
It was a cold rainy afternoon in the fall of 2003 when longtime friends and neighbors Jack Canouse and Chris Albano came up with the inspiration of Stars and Strikes. They realized there was a desperate need in the Metro Atlanta area for a place where people of all ages could go to have clean, safe fun. So, with drinks in hand and time to spare, the boys got to planning. They imagined a place with top-notch guest service, thousands of square feet of fun, delicious food, personable staff members, and of course a fully loaded bar ran by the best bartenders in the business. After months of hard work and planning, Jack and Chris turned their rainy day ambitions into a reality. In June 2005 they opened their first center in Cumming, Ga.
The original location was soon followed by new centers in Metro Atlanta: Dacula/Lawrenceville, Dallas, Stone Mountain, Sandy Springs, Woodstock, Loganville, Buford/Mall of Georgia. 2006 saw the expansion of the company outside of the Metro Atlanta area in Columbus and Augusta, Georgia, Huntsville, Alabama, Smyrna, Tennessee and Summerville, South Carolina. Sweeping the South with their fun-filled dream was not just the work of two men but a group effort of many friends, family members and key team members. Stars and Strikes is truly a unique place where friends, family, and fun come together to make lasting memories.
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Stars and Strikes Family Entertainment Center is seeking an experienced Front of House Manager who is ready to be part of a high volume, fast-paced restaurant in a growing company.
As the FOH Manager, you will be responsible for the restaurant, bar, and lane service, ensuring that we exceed our guest's expectations while delivering an exceptional product. The ideal candidate is an outgoing, energetic individual with a passion for guest service and an exceptional knowledge of restaurant operations.
What we’re looking for:
- 1-2 years of management experience
- Experience in Hospitality and/or Food & Beverage is a plus
- Must able to work weekends and holidays
Responsibilities:
- Create an exciting and fun atmosphere to ensure a great experience for our guests and team
- Assist in hiring, training, coaching, developing, scheduling, and evaluating servers and bartenders
- Adhering to core standards, HR policies, training, safety requirements
- Lead and manage the FOH staff and oversee all FOH operations
- Have a thorough knowledge of our restaurant & menus
- Ensure the smooth and efficient operation of the bar
- Maintain an organized workspace
Why join our team?
- With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
- We are a family-owned business and consider our team members part of our family
- We encourage team members to continue their training by providing online resources
- We provide opportunities for all team members to give back to the community
- We encourage team members to have fun while they work
- We work together as a team and succeed as a team
Perks We Offer:
- Health & 401k Benefits
- Paid-Time off
- Bonuses
- Free bowling, laser tag & gameplay!
- Monthly rewards
- Company-wide contests
Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events.
Stars and Strikes is an Equal Opportunity Employer.