Veterinary Receptionist

We are seeking an organised, personable Receptionist to join our team at Alcombe Vets, in Whitton, on a full-time basis.

 

Alcombe Vets is a well-established first-opinion practice with two convenient locations in the heart of vibrant neighbourhoods. Both our Whitton and Osterley branches are easily accessible, with excellent transport links, and are just a short walk from local cafes, grocery stores, and community amenities. We take great pride in our loyal and dedicated client base and the strong relationships we’ve built with them. Additionally, we support charitable initiatives and regularly work with organisations like Cats Protection and other local charities, providing care for pets in need.

 

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

 

 

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. 

 

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

 

 

 

*Booking, cancelling, and changing appointments 
*Dealing with enquiries via email, telephone and in person
*Processing and recording payments
*Completing the end-of-day reconciliation procedures
*Dispensing medications/prescriptions
*Keeping client/patient records up to date
*Maintaining stock levels
*Dealing with incoming and outgoing post
*Ensuring the reception area and consulting rooms are always kept clean and tidy.
*Promoting and signing new patients to our Health Care Plan 
*Educating Clients with Preventative Health Care and Insurance FAQs

 

 

 

 

 

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring: 

 

* Excellent communication skills and a professional, welcoming manner

* Experience in a customer-facing role, with a strong focus on service and attention to detail

* The ability to manage multiple tasks effectively in a busy environment

* A collaborative approach and willingness to support colleagues

* A proactive attitude, with openness to feedback and learning

 

 

 

At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from: 

 

* A key client-facing role within a supportive and collaborative practice team

* Clear career pathways with progression opportunities within client care and practice leadership roles

* Ongoing learning and development supported by experienced colleagues and practice teams

* A values-led culture focused on care, community and continuous improvement