Scheduled Hours

40

Position Summary

The Program Manager I manages communications, data systems, and administrative operations for assigned faculty leadership and career development programs, ensuring effective outreach, robust data management, and seamless program execution. Works collaboratively with and provides day-to-day direction to the Project Coordinator I on assigned program logistics and communications.

Job Description

Coaching Program Operations & Engagement Management:

• Working closely with the Assistant Dean for Faculty Coaching and under the supervision of the Program Manager II, serves as the primary operational coordinator for the full Coaching Programs Portfolio.

Coach Training & Certification:

• Coordinates and administers both the Peer Coaching Certification Program (2-day) and the Faculty Coaching Certification Program (5-day), in collaboration with the Assistant Dean for Faculty Coaching.
• Manages application intake, including review of Qualtrics application surveys and tracking of required Chair Letters of Support; communicates eligibility, prerequisites, and program requirements to applicants; coordinates session scheduling, venue logistics, catering, materials, and technology setup across all training days; supports facilitators and faculty participants throughout the training experience; and maintains accurate certification records and cohort rosters.
• Assists with planning and logistics for coach calibration sessions and ongoing community of practice meetings that support certified coaches after completion of training.

Coaching Engagement Administration:

• Manages all operational aspects of connecting faculty with certified coaches, including processing faculty intake applications, matching participants with coaches based on stated goals, coaching focus areas, coach expertise, and availability, and communicating match decisions to both parties.
• Tracks active coaching engagements throughout their duration—monitoring session completion, follow-through on coaching commitments, and any participant or coach concerns requiring escalation to the Assistant Dean.
• Administers feedback surveys for both coaches and faculty clients at key engagement milestones, compiles results, and prepares summary reports to inform program quality and continuous improvement.
• Maintains comprehensive, up-to-date records of the certified coach roster, credentials, availability, and post-program commitment status.

Faculty Leader Group Coaching:

• Coordinates scheduling, registration, logistics, and communications for ongoing Faculty Leader Group Coaching sessions serving Vice Chairs, Division Chiefs, and Section Heads.
• Manages the group enrollment process, sends session reminders and materials, prepares meeting spaces and catering, and maintains attendance records.
• Serves as the primary point of contact for participant inquiries about group schedules and registration.

Data Management & Reporting:

• Maintains databases tracking participants, attendance, evaluations, and outcome metrics for all OFPCD programs.
• Ensures data integrity across systems.
• Generates reports and visualizations on participation, demographics, and trends.
• Manages surveys, assessments, and feedback collection to inform program improvements.
• Maintains program data in Monday.com and contributes to the Faculty Development Dashboard under the direction of the Program Manager II.

Programs Portfolio Support:

• Creates participant-facing communications and program content in collaboration with Office leadership and Program Manager II as assigned across portfolios.

Program Logistical Support:

• Provides high-level and ground-level administrative and operational support for Office leadership, including calendar management, meeting preparation, leadership team coordination, and follow-up on key priorities.

Office & Administrative Support:

• Assists with day-to-day office operations including preparation of printed materials and flyers, catering coordination for office events, supply ordering, copying, and other operational tasks as needed to support Office function.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment.
• Ability to travel to various on and off campus locations

Physical Effort:

• Typically sitting at a desk or table.
• Repetitive wrist, hand, or finger movement.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Requirements:

• Competencies in university-community partnership.

Preferred Qualifications

Education:

Master's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Content Management Systems (CMS), Creative Approaches, Customer Relationship Management (CRM) System, Email Marketing Systems, Microsoft Office, New Initiatives, Organizing, Priority Management, Program Designing, Program Implementation, Public Health Education, Relationship Building, Self-Direction, Social Work, Team Collaboration, Teamwork, Training Course Development

Grade

G11

Salary Range

$53,100.00 - $90,600.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.